Secny Federal Credit Union

They make up "rules" as they go. They charge more fees than Chase Bank. Their customer service is negative 1. They don't treat all customers equally, if you catch my drift. You'd be better off at a bank with the amount of fees for using your money trust me !

Go to the branch @ 4727 W Seneca, and expect to wait, wait, and wait. They'll take care if you but they're always busy, even without a lot of people in the branch. I declined membership today, they were asking, way too many questions, some not required by banks.

Obvious SECNY is my credit union for a three years, the personal care is outstanding. [Lori] is awesome! Her level of customer service is by far some of the best I have ever experienced, and I do not believe this is the first time I have encountered her. She is very professional, and you get the sense she really wants to help. Five stars! Thank you for an outstanding service!

Never ever had a problem with this credit unions. My husband and I have been members for over 30 years and have had multiple loans through them and have never been denied. We wouldn't even consider going anywhere else.... Keep up the great work.

If I could give this credit union negative stars, I would do it. I have had bad experiences from everything from the staff to the "services" they provide...honestly, the list is so long that I can't even list them all here. Frankly, I have nothing good to say.

Lynda was extremely helpful getting my auto loan done quickly. Their rates were the best I could find in the area as well.

My husband has been banking here for at least 10 plus years, and they have the rudest staff EVER! I'll see the tellers being super kind and sweet, then when it's my husband's turn they turn cold and aren't being friendly at all. I keep tell he that he needs to close his accounts here, but he continuesly wants to give them chance after chance. I would never bank here or recommend it to any of my friends and family.

This bank is so inconvenient. My card is CONSTANTLY declined and sent to fraud detection for normal purchases at least once a month, which puts your card on hold so you cannot use it until you call them. You also have limited transactions in a day and cannot use it for more than $750 online in 24 hours. So forget about making any big purchases online. Switching banks ASAP it is so frustrating, I can’t even pay rent in 1 day.

If you are considering this bank for anything other than for a savings account, do yourself a favor and go elsewhere. Their debt services are the worst. My card gets compromised yearly and it takes weeks to get a replacement. Horrible and outdated systems abound with this bank.

Great staff the price are very friendly. This credit union also has a lot to offer. I have never been apart of another credit union but I can tell you that they are ALOT better then M&T Bank!!