Scranton Primary Health Care Center, Inc.

I started going here with my daughter when she was born and I have never had a bad experience here at all. I know that I will never find a place like this again where the staff knows you by name, smiles and makes you feel at home. We have moved to Ga and no longer will be seen here. 16 years is a long time to stick with one facility and I am sad to not be able to ever go back. Phone calls were always returned the same day. I have never had an issue getting an appointment and they always called before my appointment (2 days prior) for a friendly reminder. Since moving, Gabby has a new Dr. and I asked them if they will send me a reminder or call and they said as soon as we are established patients they will. Which God knows when we will be established patients. Thank-you to the entire staff and I will be stopping in to say hello when we come into town.
5 7 years ago (03-02-2018)

Never will I recommend this place. The main room is a zoo at best. Kids all over parents not caring. The nurse is unwelcoming at the very best. Have to wait for the doctor to come in for a while most times. As someone who will lose their job if they are gone too long, I can not wait for the doctor Than the appointment, and than wait again for god knows how long to do blood work. Very unorganized. I was spoken to snotty by the doctor about not having done the blood work yet. Because of all the waiting here. And than she made the snotty comment of “ we’ll you agreed to so you need to do it.” And “I’m sure you don’t want to hear about the flu shot either right?” Excuse me. Unprofessional. I am doing blood work and taking my business elsewhere happily. I asked for my records to be transferred over the phone, nope. Won’t do it. Also won’t send the release form to sign so they can release them to new doctor. Unless of course I want to PAY for them. I either have to come there, and waste more time and gas or go to my new doctor with no records on file to have them send the form.
1 7 years ago (08-12-2017)

I hardly had the chance to experience the care here so I cannot comment on the care given but I can say that I had called 4 times in the span of a week. Each time the receptionist told me I would get a call to make an appointment and I still have not gotten a call. I have decided to go to another office who gave me an appointment on call.
1 7 years ago (22-01-2018)

Dental Department Experience: Awful. I had an appointment with William Yeomans, that I missed due to my daughter’s emergency hospitalization, the following week went to make a new appointment with my daughter’s hospital papers to show why I missed my last appt. the Front lady didnt even let me speak or show her anything, she told me “You missed your last appt that was for a Cleaning, now because of this we do not have anything available for you for the next 5 months” Yes, I went there on October and they gave me an appointment, for march, when I tried telling her I have a cavity thats bothering me she told me there is nothing she can do and that they will put me on a Cancelation list, they punish you if you miss one appt. well... right now I’m online searching for a new dentist.
1 7 years ago (23-12-2017)

ABSOLUTELY TERRIBLE!! I've been going to Scranton primary for 7 years and I recently referred new people to Dr. Amy Schoonover cause for years she has been great with me but for whatever reason the day they went to see her she was unethical and RUDE. Made her 16 year old patient cry and called her an "animal". I'm waiting for a call back from HR from Scranton Primary and if I don't get a call back I will show up there. I WILL NEVER EVER REFER ANYONE TO AMY SCHOONOVER OR SCRANTON PRIMARY AND I WILL NOT BE RETURNING AS A PATIENT.
1 7 years ago (13-10-2017)