Scotiabank

Mortgages: I had a two year Mortgage with Scotiabank. For those two years, I paid my mortagage on my time and had absolutely no contact with the bank. Upon renewal of my mortgage, I went to the bank two months early to have the process completed ahead of time. I then signed a new mortgage 7 weeks early. At the end of my original 2 year mortgage my rate went into a flex plan at 4.99%. I called the bank to speak with the agent. However, she was on holidays so I spoke with the Banks assistant manager. She advised there was no record of me ever signing any paperwork. I drove MY paperwork to the bank and it was then resubmitted. 3 weeks later a third wrong payment was taken from my account. At this time I called the bank back and was told very rudely that the paper was resubmitted again today and was likely a glitch in the system. Had I heard a calm tone, an apology or some ownership to the problem I'd likely continue my mortgage at Scotiabank. However, for the 2nd time (out of my 4 dealings with the bank) I was basically told that "oops, we made a mistake". Accountability is all I was looking for and there certainly seems to be none at Scotiabank.
8 years ago (02-10-2017)

Best banking experience and best rewards
8 years ago (28-06-2017)

Worst Bank Ever, HONESTLY
8 years ago (08-08-2017)