Scotiabank

20 years ago we moved to Salmon Arm my wife had a job but I didn't. I had serious doubts about getting approved for a mortgage.... But we applied and it was approved. So I have always had a positive opinion of the Scotia Bank at Salmon Arm. I should add that the mortgage has been paid off !!

The worst customer service I have ever experienced in my life.nnI haven’t been able to log in to my banking app for nearly 4 months. Every time I contact them via phone, they can not help me. I’ve started two case files which each takes an hour of processing over the phone and I’ve never heard back from anyone.

If you don't mind a 30-45 min wait to do some banking.

I thought I’d let you know my experience with Scotia Bank recently. March 6, I took a bank draft into the local Salmon Arm branch to pay out an auto loan. I was told at that time it would take two to three business days to put that through. After some nervous wait times the loan appears to be paid as of today the 17th.. I really don’t understand in this day and age of online everything that this took so long. Isn’t there some way of speeding the process up for future customers?nnOne of my concerns and worries was when I looked at Google reviews upon trying to connect with SB. The first one I saw stated that the person had delivered a bank draft and was told the bank doesn’t issue receipts. Then it disappeared for a time. Concerning to say the least. I was also told that I would not get a receipt but made the teller give me one for my records. I was happy I did after the delays in crediting my auto loan. At least I had proof of payment. Shouldn’t a receipt be issued automatically? Not good practice in my world.nnAnother really annoying thing I experienced in the last eleven days is a horrible delay in your phone system. Today it took almost an hour to talk to a real person. The announcements are not relevant in my case and time consuming. In dealing with trying to get this issue resolved I have wasted many hours on hold waiting.nnAnother issue I encountered is in trying to contact the local branch and getting bumped to the national call centre and waiting on hold. On one occasion I had the call centre person put me through to the local branch which connected me with voice mail so there again I had to wait for a call back from a real person.nnIn my opinion Scotia Bank system is just broken and needs a MAJOR OVERHAUL!nnThanks to P Smith and Y Kim for your excellent local service.

I love this Branch!!!!!nI have never been to another branch, that when the line starts to get long, even a bit. They come over and ask u how your day is going, as well as ask if u have to deal with cash, cause if not, u can go over to the customers service desk & they will help u rather then waiting in line.nIt just makes the line move faster & We appreciate it, well a least I do!! Thank u for thinking ahead :-D