Scoop Insurance

If I could give zero stars I would. We have had our insurance through Scoop for a few years. We purchased a new car a year ago and added it to our insurance through the dealership. We received our renewal documents in June of this year, and we decided to stay with Scoop based on the rate provided at that time. In August we discovered that Scoop had the incorrect VIN noted on our insurance, so we corrected it. Somehow that correction resulted in an increase of $370/year!!! The year, make and exact model of the car noted on the insurance did not change - we just corrected THEIR error. I called back to get more details as to why this happened. I spoke with Kelly who assured me that should would investigate and get back to me as soon as possible. I waited two days and zero response, so I called back only to have to start the process all over again with another rep.nHe put me on hold for 20 minutes before coming back and telling me that the VIN somehow changed the class of car, even though they always had the correct year, make and model. But they are sticking to the story that the corrected VIN changes something that resulted in the increase. I then asked if I could shop my insurance as their rate no longer met with my approval and was advised that I would incur a penalty if I was to cancel. This is completely outrageous and unacceptable. We feel scammed and cannot wait to move our insurance to a reputable company - clearly Scoop is NOT reputable in any way shape or form. STAY AS FAR AWAY AS YOU CAN. Do not fall for their bait and switch.

I just recently switched with Scoop for home and auto. Dealt with Joshua Beck. Very Friendly, Knowledgeable and Professional! Highly recommend him.nnShopping around for Insurance is one of my most hated tasks. Understanding brokerage language ex; 20 AND 27 is not my strong suit. Therefor it always gives me anxiety going through a quote and I always have to review with someone else to make sure I have the correct coverages or am not being ripped off. With Josh I didn't feel so stressed about it.nnHe wasn't overly pushy like some brokers, listened to me, gave me the time to review the quote and decide. I asked to remove certain coverages or lower liabilities and get a quote on those as well and he with no problem did that but also let me know what it entails and why it may be important to have etc.nnHad a few good laughs as I am not the best at this but never once did he act like he was annoyed with me, or that I had to decide on it that day. Everything was fully explained in a way I understand.nnI called multiple other agencies for quotes and the final one I called, the broker acted like I inconvenienced their day by calling. I then told her to forget it, hung up and immediately called Josh back to finalize my quote.nnI would rate my experience with him a 10/10 !

I recently contacted Scoop Insurance to inform them that I would not be renewing my policy, and unfortunately, the experience was far from pleasant. The agent I spoke with was extremely rude, making me feel like an unvalued customer. This isn’t the first time I’ve encountered poor service with this company. While their prices are reasonable, they really need to improve how they handle customer interactions, especially when a customer decides to explore other options.

Have had auto insurance since 1975. I have dealt with brokers and Ins reps from various institutions over the years. I really recommend Maria; she was the most patient, knowable and I felt that she was sincere in given me the best insurance options available to meet my needs. Thank you Maria!

Gustavo Rick IS AN EXCELLENT CUSTOMER SERVICE REPRESENTATIVE and I would/will refer him moving forward.nHe listened to me, answered all my questions, so very informative and resolved my questions and problems. I could go on and on about his service but I recommend him to contact if you are interested in home and auto insurance!!!nThanks again Gustavo.

Directions to Scoop Insurance with public transportation

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