CAA Niagara - Welland Branch

Be aware and do not get your insurance from CAA they scammers. They increased the price of my policy after one week of getting my new policy. Zero customer service. They cancelled my policy without informing me. I been with TD for twenty years and I regret going with CAA.

I actually booked travel with CAA 5 years ago with no problem and I’ve gotten their travel insurance many times. I waited patiently in line in the past and was able to book my trips the day I went in with no difficulty. Recently I tried to book with them again and the service was horrible and nothing like my past experiences. I was directed to a different agent every time so I was being forced to start my trip progress all over again every time. I even got a business card from one agent and when I tried to email, I waited days with no response it’s been weeks now and still nothing as the prices slowly rose in the meantime and they didn’t answer their phone either. When I called back the final time to try to find someone else who was going to actually help me finalize my travel plans on my day off, I was told they had no time for me for the third time and only wanted to make an effort when I complained that this was the 5th time I was let down already by them by that point I was done working with the company. I ended up calling Youngs Travel instead and my trip was officially booked over the phone about 2 hours after my final failed phone call with CAA. Will be booking with a responsive travel agent with their own business from here on because it seems that these agents aren’t worried about keeping clients like the small local businesses are.

Melissa was wonderful helping me switch over my auto insurance. I was a bit nervous as it was my first time setting up insurance on my own but she made it very easy and straightforward. She gave me the best rate I could possibly get, using the “My Pace” program. Would definitely recommend if you don’t drive a lot day to day and would highly recommend using this branch to set up your insurance needs!

My 7 months was locked in the car,in less than 20 minutes CAA come and save my baby's life. I just love your services. I'm thinking to switch my car insurance to you soon.

Great service and very friendly. The one on the phone was very helpful and the guy who came is a nice guy. Thanks for your help.

Hi everyone should be a Plus member I had my car towed 4 times twice in town once in st cath then to Hamilton, service was excellent by all staff this was December 25 and I did not have to wait very long. I am a long time member and would never feel safe without CAA thanks to them I have real peace of mind anytime I travel.

Needed emergency flight for my husband for a death in the family no one answered left a message . 3 days later still no return call. Will never use them again. Got the flight elsewhere thank god

Went there for my car insurance but they said that i should have an appointment before, but get my caa roadside assistance in 5 minute. So i get my insurance by phone. I think it should be a service for fast insurance works if someone is in rosh. Good staff Helpful and smily.