Sarsons Mechanical Services Ltd

I purchased a high efficiency furnace/ac unit in February 2016. Within months of installation, the unit had issues with both heating and cooling. At first, attempts to repair the unit were prompt but after several failed attempts, they told me they were too busy and I had to wait several weeks for service. When I called for assistance during winter because I had no heat, I found that they don’t actually have 24/7 service, even though it’s advertised. They finally found the issue - a displaced fitting that had fallen into the inducer motor during installation. They tried to bill me for the repair but eventually dropped it, since they had done the installation. After two years ,the unit finally seems to be working as expected. Overall, I really expected more.
7 years ago (16-05-2018)

We had a ductless heat pump installed this spring, and have been very happy with it. The technician was very friendly and thorough. The Sarson's main office has been great in guiding me through the rebate process. We are so happy with them that we got them to install a water softener, and we recommended them to our friends who also needed HVAC work. We have had several other tradespeople doing work at our place (painter, plumber, electrician, etc.) and Sarson's is the only one who has not had to come back and fix mistakes. Thank you!
7 years ago (31-05-2018)

Had a heat pump installed. Still works after 4 days. Lol
8 years ago (31-10-2017)

Very efficient qualified persons and great service
7 years ago (30-12-2017)