SAC Federal Credit Union Branch at Bellevue

I have been a member for about 4 years. Since that time I have watched this location switch to automated drive thru...so actually, you are talking to a monitor screen, who, buy the way, cannot dispense $10 denominations??? Handling a check at the drive thru is no longer personalized. And BTW, for 2 years, the line inside the bank was very slow. They seemed to correct this but now, if the line gets long, they simply keep you in the lobby by locking the doors? Who does that? Lastly, I was already thinking of leaving since I cannot authorize my monthly condo association dues because the dues don't go to a financial institution.
8 years ago (23-01-2018)

Took advantage of their December special of skipping a loan payment. I was told it was approved. The next month my credit monitor notified me I had a 30 day late pop up due to my loan payment being missed! I haven't missed a payment on anything in 10 plus years and now I have a scar. SO MAD! When I called they told me it was never approved. Couldn't they have called to let me know I had missed a payment instead of just letting it get so late that it damaged my credit?! UGH!
8 years ago (09-01-2018)

They are one of the banking systems that will charge you $10 if you don't do anything with your account for a while. They don't tell you as they hope you forget, and they can legally rob you of your hard earned money every single month. This should be illegal as they use your money to loan out as they do Fractional Reserve Banking just like a bank, so there IS activity on the account, and they also put your interest in, but when they give you $5 in interest, and take out $60 in fees for you not wasting their time doing nothing more than taking $10 out, and putting it right back in, they screw you. We are closing our account, and will never do business with them as long as they have the inactive account fee on their books. ------------------------------------------------------------ UPDATE I have changed my rating to 4 stars due to the fact that once I told them I received no notice from them before they started to charge the fees to our account, they refunded all fees. I still have no idea why we never received the notice, but all it good again. They still have the rule for $10 a month on inactive accounts, and that really should be changed!
9 years ago (09-02-2017)

Worst customer service ever!!! -5 stars !!!
8 years ago (13-11-2017)

It wouldn't let me do a half star. They are the worst bank I have ever had a loan throngh. They were rude dishonest liars. I asked for something as simple as a pay off letter bc I was switching to my personal bank. Got the paper and mailed in the check certified so I knew when they got it. They sat on it for over a week before cashing it and then charging us more and totally screwing up my acc when they were not supposed to do any more direct withdraws they did. I canceled it and they then said u owe us another 600 dollars plus interest even after they were totally paid off. I wouldn't trust them with anything past a rubber band. I will be contacting the BBB and turning them in bc they are no better than wells Fargo crooked
9 years ago (09-11-2016)