Roots - Yorkdale

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"Established in 1973, Roots is a premium outdoor lifestyle brand that unites the best of cabin and city. Designed to inspire the world to experience everyday adventures with comfort and style, Roots product portfolio includes: clothing for women, men, kids, toddlers and babies including Roots world famous sweatpants; leather goods such as leather jackets, leather bags and leather wallets; as well as footwear and accessories."

Address: 3401 Dufferin Streeet Unit 117 , Toronto M6A 2T9, ON, CA

Phone: (416) 783-3371

State: Toronto

County: ON

Zip Code: M6A 2T9

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Reviews

Cute location. Gets VERY busy on weekends.  Staff is friendly and helpful.  Great deals at this location as Roots seems to send a fair amount of their warehouse sale stock to this location...  The clearance section is amazing.  In general a great selection of roots products can be found at this location.

First I bought 3 items tops and bottoms and was given 1bag. Then 15minutes later I bought another one item and ask for extra bag because the lady before me was given 2 extra bags for a single item she bought. I feel the manager was a racist coz she told me 1 bag per transaction for couple of times. How I wish I can an return the items I bought but already gave them to my parents as gifts. : I would rather go to roots at eaton nxt time or somewhere else I guess they are not racist there and treats all customers fairly.

A family member and I went into Roots on February 17th, and we were heckled by a customer who was unable to mind her own business for some strange reason.. She came up to us as we were social distancing to bully us and make rude, disrespectful remarks towards us, for not having a face covering. We have NEVER been harassed at the mall like this before, and it honestly ruined our shopping experience. That is, until a lady employee named Donna approached us and apologized on her behalf. My family member that was with me was visiting from the states, and he loves the brand Roots. We were about to forget about our purchase and leave the store from how discouraged we felt after being harassed. Donna COMPLETELY switched up our mood, apologized repeatedly, and assured us that this is not a true representation of Canada and Canadians as a whole. She was able to help us with our shopping experience and we proceeded to make our purchase. As a Canadian myself, I was impressed with her customer service skills, and it was a true reflection of how Canadians are. Roots, being a Canadian brand, should know that they have an excellent Canadian representative working for them and representing their brand in the best way possible! Thank you Donna, you changed our experience and we will DEFINITELY be coming back! : Highly recommend this location 11/10

Love this store!! Our favorite store to shop. We never leave Yorkdale shopping centre without dropping by the Roots store. The Manager, Megan, is one of a kind! Her staff are great! Thank you for making our shopping experience a fun and satisfactory one. I have recommended this store to all my friends and family.

I got something for Christmas for my nephew at this location and needed to exchange sizes but didn’t realize the return policy was 30 days and I lost my receipt. I was recently helped by Megan and she was able to provide me an exchange for the right size nonetheless and made the experience a pleasant one for me. Its safe to say I will be returning to this location for all my Roots purchases!

Friendly staff and love the selection of track suit for kids. Very colorful.

I want to express my sincerest gratitude to Kenda for helping me out today. She was so incredibly nice and helpful. She really made my shopping experience so wonderful. You can really tell she cares about her customers, she was just so genuine. PS I also think she should get a promotion/raise.

I came here in Jan 2022 to buy a jacket. I was looking at a jacket and the manager took it from my hands, and asked me multiple times if I wanted to buy it because of the price point. I found this very off-putting, and she spoke in a condescending manner. It was a horrible experience to feel judged, and made to feel that I couldn't afford to shop there. Based on the previous comments, it seems that others have issues with the manager too. She is degrading and condescending. I will certainly be contacting Roots Canada HQ about her behaviour.

Extremely rude manager. Was browsing for a jacket with my friend and the manager who is a women of colour told us are you sure you want to purchase this jacket, it is quite expensive? I was soo shocked I immediately put the product back and left the store. I will never shop at roots ever again. Will make sure no one shops here.

I went in today while working with my mom at her pop up in Holt and Donna was truly amazing. Her staff was wearing orange to show there support for Orange shirt day. Store was so clean Staff was super friendly will make it a point to come back again

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Toronto leather goods

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