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RONA+ Cambridge

  1. Cambridge
  2. Cambri̇dge Home İmprovement Store

Reviews, get directions and information for RONA+ Cambridge

RONA+ Cambridge
Home improvement chain for appliances & gardening supplies, plus tools & hardware.
Address: 575 Conestoga Blvd, Cambridge, ON N1R 7P5, Canada
Phone: (519) 620-5800
State: Ontario
County: Waterloo Regional Municipality
City: Cambridge
Zip Code: N1R 7P5


Opening Hours

Monday: 6:00 AM – 9:00 PM
Tuesday: 6:00 AM – 9:00 PM
Wednesday: 6:00 AM – 9:00 PM
Thursday: 6:00 AM – 9:00 PM
Friday: 6:00 AM – 9:00 PM
Saturday: 7:00 AM – 8:00 PM
Sunday: 8:00 AM – 8:00 PM

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Reviews
A pretty good place. Right smack in the middle of town where it should be for the most convenience, which is good. They have tons of different things at very good prices. Nice staff and a huge variety of stock.
The staff were lovely and very helpful in the garden section. Decent selection of plants. The manager/supervisor in that area Vasu however made the experience a little upsetting. He was being really rude to both staff and customers. Barking orders at staff and interrupting transactions in progress. I'm not sure I can patronize a business that treats both customers and staff so rudely.
I've been at this place many times with my brother or by myself. This place is very big. It has a nice selection of items to choose from. People buy supplies for construction sites, renovations and etc. They do have staff who can help me or other customers to find what we are looking for.nnI have a choice to go through by being served by a staff member, or I can use the self-served by using a credit card only. We had to pay for our bags.nnThey do have washrooms with Wheelchair Accessible Entrances.nThey do their best to keep the washrooms clean.nnThey do have a big parking lot with Wheelchair Accessible Parking Lots and Entrances. They have reserved spots for online customers' orders. Also, they've an area in the parking to put the carts in.
I am not someone who normally leaves reviews, but this experience was disappointing enough that I felt compelled to share it.nI have been a regular customer at RONA cambridge for quite some time and have always appreciated the helpful staff and overall shopping experience. Unfortunately, my recent visit completely changed my perception of the store.The staffs I interacted with were friendly, polite, and genuinely helpful. They took the time to answer questions and assist customers, which is exactly the kind of service that keeps people coming back. However, my experience with a supervisor named Vasu was the complete opposite. His attitude toward customers was unprofessional and dismissive, and it created an uncomfortable atmosphere. Customer service starts with respect, and that was something I felt was lacking. A supervisor should set a positive example for both customers and employees, but that was not the impression I got during my visit.nWhat surprised me even more was that before writing this review, I looked through some of the existing reviews and found another customer describing a very similar experience involving the same person. When multiple customers are noticing the same issue, it may be something management should pay attention to. Before placing someone in a leadership position, it is important to ensure they are properly trained in how to communicate with both customers and staff. Good leadership is not just about managing operations—it is also about treating people with professionalism and respect.nIt is unfortunate because the rest of the staff were wonderful and did their best to help. They deserve recognition for their hard work and positive attitude. Sadly, one negative interaction was enough to leave a lasting impression and make me reconsider .returning to a store I have supported for years.
I had a very frustrating experience with RONA Cambridge and RONA head office. What should have been a simple order turned into a long, drawn-out process with multiple gaps in communication along the way. Resolving the issues took far more time and effort than it should have, turning what should have been a straightforward home improvement project into a stressful and frustrating experience.nnTo be fair, RONA did eventually make an effort to make things right, and I do appreciate that. However, the amount of time and energy we had to invest to get to that point left us feeling very frustrated as customers.nnClear communication and better coordination would have made a huge difference. Unfortunately, this experience fell well short of what I would expect.
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RONA+ Cambridge map

Directions to RONA+ Cambridge with public transportation

Pinebush / Conestoga 190 meters
67
Pinebush / Conestoga 240 meters
67
Pinebush / Hollywood 240 meters
67
Pinebush / High Ridge 290 meters
67
Smartcentres Cambridge - South 360 meters
51

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