Rocky Mountain Yeti Jackson

Best. Buying. Experience. Ever. Thanks to David! by Nancy V. from Jackson,WY and Bedford,NY November 7, 2017 Best. buying. Experience. Ever. Salesman David Craig greeted my daughter, her baby and me with a big smile, a great joke and even offers of fresh waffles with ice cream. First sign we weren't in NY anymore! New to the area, we were clueless as to the best vehicle for the geography and conditions. David expertly guided us through the models and features ( advance collision is very useful in moose territory ) and, without any hint of pushing whatsoever, helped us make a great decision. Tag team David and Rod Laird made the financing discussion fast, fun and comprehensible. Rod even soothed my NY insurance agent who was baffled both by WY procedures and also by their kindness! Over-the-top service didn't stop there. They delivered the car to my garage in my absence, took care of the title and plate issues which differ from my past NY experience. On my return, the roof rack and snow tires were quickly installed and, though I had been given a loaner, once again my car was delivered to me by David personally as much snow had made my driveway difficult. To top it off, he volunteered to guide my nervous daughter in the best use of the snow features of the vehicle and how easy it was to get up and down her driveway with the new jeep! Obviously we had an amazing buying experience and highly recommend David Craig and Mountain Yeti for any car needs in your future. With this level of customer service, I can't believe I'm actually looking forward to car servicing - those waffles....!
7 years ago (08-11-2017)

David is quite eccentric and very helpful. The gentelmen here are incredibly kind and are always willing to lend a hand. Great work on A+service and my first dealership experence. -Andrew
7 years ago (29-10-2017)

Beware of this dealership. This is the perfect example of why used car dealerships get negative reviews. If you are going to buy a vehicle from here be very careful and THOROUGHLY inspect it before you buy it. I took the car a mechanic to have a pre-buy vehicle inspection where it passed every major test and diagnostic with no issue. HOWEVER after about a week I noticed many little issues with the vehicle (i.e. power mirrors, doors not locking, stereo, etc). and when I emailed the dealership to see if there was anything they could do to make it right, they would not, just a lame excuse. To fix just the door lock, it took about $600 in parts NOT including labor. I'm scared of how much everything else is going to cost. Its just little things like these you have to watch out for and make sure you really test everything on the car before you let them pressure you into signing on the dotted line. Because that is what they do here. They put you into a high pressure situation where they make you feel bad if you want to think about it. Unfortunately I was not careful enough and I got taken advantage of. I hope they don't do this to anybody else.
7 years ago (28-09-2017)

My wife and I just purchased a 2013 Nissan Xterra from Rocky Mountain Yeti in Jackson. With this being our first winter in the Tetons, we had been looking for a car to get us around without breaking our budget. I have to state up front that based on our prior car buying experiences, both this time and in the past, car buying is something I usually approach with all the anticipation usually reserved for root canals. Since Yeti was not the first, second, or even third dealership we had visited in our car recent search I went in with low expectation. When we arrived at Yeti for a pre-arranged test drive we were greeted by Wes Murdock. Wes was very helpful and most importantly, no pressure. After trying out a couple of cars we had seen online, my wife saw the Xterra. It was fairly low mileage and clean. Pretty much what we were looking for. Wes and I discussed price and Wes agreed to replace the Xterra’s cracked windshield to my specification. The whole negotiation was pretty low key and hassle free. I was exceedingly pleased. Next comes the finance manager, Mike Mack. Another low key, down to earth guy. I usually see the finance manager’s office as being the car dealer equivalent of the Octagon. Not this time. Mile is the first finance manager I’ve dealt with that didn’t have gold cuff links. When you see him ask him about his connection to Lynyrd Skynyrd. Mike walked us through the financing and associated sales paperwork, explaining everything and answering all my questions. Again, no stress, no hassle. My wife brought the Xterra back a few days later to get the windshield replaced. When we had purchased the Xterra I had specified an OEM windshield. It turned out that this was several times more expensive than what the sales team had anticipated, but Yeti was good to their word and installed a brand new OEM windshield for us. Jesse Fretag in the service area took good care of my wife while she was there and Wes provided her with a loner car so she could go shopping while she waited (Thanks Wes). All in all one of the best car buying experience we’ve had in our many years of buying both new and used cars. Thanks again Wes, Mike and Jesse.
7 years ago (31-10-2017)

Nothing but high praise for the gang at Castle Rock! They are very personable and helpful. Definitely one of the best experiences I have ever had at a car dealership!
8 years ago (29-06-2017)