Reliable Parts

I had to follow up a couple of times about my online order and it took a few months to get my part. Their price was good.

I placed an order and it was week later and they couldn't track it. I called to cancel the order because they never knew when I was going to receive it. I have never received a refund on my $300 order that never came. I have called the store multiple times and the pathetic "manager" told me "go ahead make a fraudulent claim against us cause I can't find anything...". Unreal.

Terrible service! Not a good place. I went to Amre Supply and they were fantastic. Don't go to Reliable Parts.

Zero communication between Saskatoon Branch and myself after the orders were placed. I ordered online and it stated there was stock of a pump I needed in Saskatoon. I waited a week, no contact from Reliable. I call customer service and they advise me that the part I ordered is being transferred from another depot. I asked the customer Rep why it was being transfered in, the Rep just said I'm not sure because they still show stock in Stoon. The Rep told me she would contact the store and have them call me. They still did not call. I called a week later yet and customer service told me parts were in. Sent my friend to pick them up and they can't find the order. I gave them the invoice number and they found it, but they were prepared to send my friend away empty handed before fully looking for the item. Reliable basically has the monopoly in my area, and I try to support local. But when you don't receive any level of service there is no reason to return. Edit: I also now notice the owners only respond to 5 star reviews. Not the way to address valid concerns.

Able to order direct-from-factory on a part that was quoted $120 from another retailer. They wanted $16.

Very unprofessional service. More interested in turning the lights out and leaving at 5PM or earlier than dealing with a customer exchange/refund of a wrong part. Their error. Pride of ownership and customer service is obviously not in their motto.

First time Ive had a parts guy tell me he "doesnt care" lol excellent service. Wont ever get another dime out of me.

Got my washing machine parts from the saskatoon location. Ordered on line and picked up at the store. They have parts for all appliances

Have always had the parts I need in stock but the staff may be a little lazy. I brought in the part I needed and didn't have the dryer model number. I had to point out that the part number was on the part itself when he was just going to send me back home to get the model number. I realise I should have had the model number with me though

Honestly, the worst parts store imaginable. I went there today for a part that their website lists as being available at this location, I go out of my way to make the 30-min drive to the store, only to find that they don't have it and never did. When I asked the guy why the website says it is available, he literally just shrugged and said "I don't know". Don't go there. Honestly, you'd be better off just buying the parts online.

Directions to Reliable Parts with public transportation

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