RBC Royal Bank

The RBC bank is one of the busiest branches, and everyone there works so hard to provide great service.nnToday, I visited to send money, and although there was a bit of confusion initially, Sonja went above and beyond to assist me. She ensured I got the best and most economical service.nWhat truly stood out was her warm smile—despite being under pressure, she kept smiling the entire time.nnHer positive attitude made my visit so pleasant that I forgot all my stress.nnThank you, Sonja!nnPlease keep sharing your wonderful smile with everyone!

Horrible customer service! Booked a telephone appointment and nobody even bother to call me for 45 mins until I reached out to main customer service line and a customer service rep contacted the advisor at the branch to let her know I have been waiting for a call for over 40 mins!!! She finally calls but couldn't help at all with my situation. I have only been with RBC not even a week, wasn't expecting outright poor customer service from them.

Post deleted. Problem was fixed and addressed. If you're a business and I have personal dealings with you or reviewed your business or restaurant and it is promptly corrected and I am satisfied, the negative review I give will be deleted. That's is if I am pleased with service or apologies giving. That simple. Treat customers right or satisfy them with a good meal. That simple.

If I could give 0 starts, I would. Long lines and managers that don't care to help. I was trying to pay for a loan and they would not give me the remaining amount so I could buy another vehicle with cash insurance payout if the roles were in reverse, they would be hounding me for that money and make men pay interest

Short counted my husband by $100, when taking money out at the teller and they aren't recounting it to double check to make sure they are giving the right amount of money.