RBC Royal Bank

I am very happy with the assistance I received at this branch today! Very kind, helpful and professional. Thanks so much! I will definitely bank here again:)
9 years ago (10-01-2018)

I had a terrible experience with this branch concerning my Visa Infinite Privilege card. I travel frequently for business and I wanted a card that would facilitate entry into lounges. I was told by my account manager that the Privilege card would do that at a cost of $399. This is simply not true. The American Express Card works transparently for lounges, but this card gives very limited access. My account manager was not informed and created a terrible situation for me while traveling overseas. From failure to disclose accurate information to providing me with the necessary information needed so I could use the card in whatever limited fashion, this entire experience has been a colossal botch-up! I am very unhappy and have lost all confidence in RBC considering that I was not able to access a human being to help resolve the issue whilst overseas... I feel I have been treated in a very cavalier way that does not demonstrate respect for me or my business.
9 years ago (07-04-2017)

Absolutely aweful team
8 years ago (13-04-2018)