RBC Royal Bank

Came in here last week to open a new bank account, ended up getting the pleasure of working with OLU at the st.Albert branch and he was extremely helpful and friendly! He answered a bunch of my random questions I had about investments and GIC’s, etc. OLU also helped me get the best deal on any account with the features my account has for the price, by a land slide! So far very positive experiences with RBC and their employees.

If I could give no stars I would ... I am so beyond disappointed and angry with how my encounter at the bank was today. I came to the bank with my girlfriend to pick up a new credit card. The teller proceeded to ask me a bunch of personal questions if we were married, why I had money in my account and what I was spending it on. These were not questions that needed to be asked for the transactions needed , let alone needed the entire bank to know as she was practically yelling questions. My girlfriend and I are so beyond embarrassed and will never step foot in that bank again after being treated the way we were.

I dealt with a bank teller named Analu P. I was going in to split away from my families banking for the first time. So I’m not completely sure how all bank accounts work and all that. Any question I asked she made me feel dumb for not knowing what she meant even though she didn’t explain things very well. I asked to split away from my mom’s account to have my own completely separate account. I left with 2 new chequing accounts under my mom’s name still. Also my card no longer works because she didn’t explain to me that I needed my own account. So all in all she didn’t listen to my requests and left me in a worse spot than I went in with. Wish I could put zero stars

I entered the Inglewood RBC branch because I had difficulty accessing our line of credit. Even though I entered the branch just before closing, Galina was more than willing to assist me. She patiently explained that RBC mortgages and lines of credit are inaccessible if the service is rendered in a different province. I felt overwhelmed and panicked trying to access the funds, but Galina successfully guided me through the process of setting up online banking it was our first time trying to access our HELOC. I mentioned that the funds were for a final deposit for our contractor, and if possible, I could order the rather significant amount of cash that day for arrival on Friday. Galina said she would create a note and call me the following day if the cash arrived sooner than Friday.nnThe following day, as promised, Galina called me to let me know that the cash was at the branch and that I could pick it up when convenient. Her exceptional service truly stood out. Now that’s customer service!nnThank you, Galina. Your assistance was critical, and your patience was exemplary. We cannot thank you enough for your help in this stressful situation. Your dedication to your customers is truly commendable.

Good customer service does not mean only providing a smile to the client. It means to give them the reliable and accurate service. Today, in one transaction, I lost 8 dollars out of $141, which is roughly 6% due to the lack of clarity and poor service. Imagin you're dealing with hundreds of thousands, then 6% will be a lot.