RBC Royal Bank

The staff at this branch are very friendly and do their best to help. Even the management does a good job communicating and trying to solve problems. Unfortunately, it takes twice as long to do some things at this branch, and the procedures seem to change from day to day, depending on who's waiting on me. Most recently, I was unable to complete a critical wire transfer which I had done several times before using the exact same procedure. I had to drive to another branch 45km away to complete the time-sensitive transaction. The staff in Brockville are great. I hope they get the training and tools they need to serve their clients better so we can have a functioning solution in the city.
8 years ago (02-11-2017)