RBC Royal Bank

I have been a customer of RBC for 30 years... service used to be very fast; but service has become slow (maybe its volume, maybe its a training branch). I timed it, for 3 Saturdays in a row, I stood in line for 20 minutes. Standing in line may be difficult on seniors, the disabled, and young children. Maybe RBC could put in a ticket system and some comfortable seats, a water cooler, and display entertainment on one of their 4 huge tvs, and provide a public bathroom? This way customers can be comfortable while they wait. Another suggestion: can the bank lower the wickets and provide chairs so that seniors can sit in comfort while conducting their business with a teller. It would also be helpful if RBC would provide a side ledge where i can put my briefcase and business folders and purse? Whatever bank catches onto this idea, will probably get more clients.
9 years ago (06-08-2017)

I had misplaced my safety box key and we were leaving the next day for 6 weeks. I looked at the reviews for this branch and said to myself ' no way we will get this resolved' !!! I decided to go in anyway at 10.30 am. A young woman called Jenna immediately called over the assistant manager and said they would call me back. They did!! At noon, having arranged entry at 4 pm that day. The manager Chris was there to facilitate the new safety deposit box. The customer service we experienced was way beyond anyone's expectations. Thank you RBC!!!
9 years ago (06-02-2017)

They need the business banking counter back. Time is money and I'm wasting a ton of it at this location.
9 years ago (25-04-2017)

Just went today to get the will out of our deceased father's safety deposit box. We had contacted the corporate office to make sure all that we had to do was have a bank officer open the box with us, pull out the original will, make sure we were the executors and then head to begin the probate process with the attorneys. My sister is only in town for one week from Alberta, and the 'branch manager' (a young girl who appeared to be about 25 years old), said, "Absolutely not, you cannot access any safety deposit box until you have a copy of the will.....Maybe if it was only copy of the will, we would let you have but only after I have had to call in our legal department.....Don't get me started on that nightmare; you don't even want to know. So, sorry, I'm afraid that is all I can do for you today." Here's the kicker; our mother was the head teller of this branch before her death. Let us just say as soon as the estate is settled all of our investments, mortgages, and other accounts are being moved to other banks. No one deserves this kind of callous and rude service while they are trying to deal with the sudden death of their father......
11 years ago (27-07-2015)

Almost every time I've gone into the bank, I've had some sort of problem. Some days I wonder if they know what they're doing in here.
11 years ago (05-01-2016)