Rapid City Water Department

These people are way to ******* quick to shut water off. Two days late, i dont get a letter, email or phone call and the water is off. This is ******* ridiculous. They do this because they are the only water company and it is sickening that they treat thier customers (are we really customer since this is government program) like this. The whole town is designed to help the rich and keep the struggling down. It's ******* sickening.
8 years ago (08-11-2017)

Only getting a 1 because I can't give them a zero. Worst experience of my life.
8 years ago (11-05-2017)

Twice, in the year I spent in a Rapid City home, my water was shut off for non-payment despite being on Auto-Pay, despite the money being taken out of my account on the scheduled day, my Water was still shut off. My water was shut off because it was scheduled to be taken out of my account on the same day it was scheduled to be shut off for "Late Payment." There is no option to set the date your bill is withdrawn. It's withdrawn on the billing date set in whatever program they use. Twice, my water was shut off because the "Terminate Services for Late Payment" day was the same day that my payment was scheduled. Twice. They start work at 7am. Money is taken out of my account at 8am. Water is shut off at 10am. Because the Tech gets his morning print-out of houses, and never gets updated. Absolutely infuriating. And, the best part: I had to pay extra money to have it turned back on, immediately. Even though it wasn't my fault. Even though I had money in the account. Even though it was withdrawn exactly on the date it was scheduled to be withdrawn. Even though it forced me to go 8 hours and 4 hours without running water with a >1 year old in my care. Lastly: There is no way to complain. Literally. There is no way to submit a complaint on these people. You just "deal with it." Best Advice: Stay away from Rapid City all together. I don't even want to get started on the drama with the Trash company (Who refused to pickup the previous tenants extra trash can while charging me for it) or the jerks who send people to mow your yard without warning, without following the clearly defined laws, and charge you $300 for it.
9 years ago (23-05-2016)

Came home yesterday to no water.by that time it was to late to call the water department They are doing construction up the street figured some thing happened. Woke up this morning still no water?? Went to the water department today the first guy tried saying we were late and had to pay late fee (we where not late).... Apparently they hire ppl that can't read because they shut our water off instead of the neihbors then instead of saying sorry well be right their they said oh it's rapid lots of ppl need water turned on but pretty sure we're the only ppl that had it turned of wrongly..... Is this really were my taxes go to
9 years ago (01-12-2016)