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Reviews, get directions and information for Quality Inn

Quality Inn
Address: 2980 Cook Rd, West Branch, MI 48661, USA
Phone: (989) 345-3503
State: Michigan
County: Ogemaw County
City: West Branch
Zip Code: 48661


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours


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Reviews
Great place. Rooms are in good shape. Very good pool area. Attached restaurant is a added bonus. I have stayed here several times. A+ for a chain hotel.
7 years ago (10-05-2018)
We felt it was a very clean, well appointed room. Stopped for lunch, enjoyed the area so much, we booked a room and spent the evening visiting and meeting the folks from various areas. Ralph ,the bartender, was very nice, and helpful with questions, Stella at the front desk was a delight, and we had a real clean room, and a very comfortable bed. Good night , and we will return soon and often.
7 years ago (08-04-2018)
0 Stars should be an option. We were poorly treated at this hotel, they made false accusations towards me and my guest and now are trying to charge me a cleaning fee after the manager Scott begged me to stay and that it was normal hotel policy to call all the rooms when accusations are made and assured me that he stood right next to Mari when she made the calls to the entire wing of hotel, but the guest across hall never received call as I asked her while we were all standing in hallway with my room door open of which Mari came in my room, Scott stood right outside both making the statement they don't smell anything and that we were more than welcome to stay. All occurring after we went too get Scott the G.M which is the funniest thing that we had to go back to the conference room we were in to watch the piano show to get him as he was the one who seated me and all the other 200 guests that were being seated and still being seated while these false accusations were made. He then stated he could refund me the room rate but not the show money we were welcome to stay, He didn't want us to loose the $60 it cost us for the show, we were not kicked out, we chose to leave as my guests 13 year old daughter did not feel comfortable staying in the room as the front desk clerk Mari knew she was in there alone and had called asking if her parents were in room, she said no and Mari proceeded to make false accusations toward her parents. Mari knew when I checked in that she would be there alone, even made note of her name and age as to give her a key in the event she locked herself out of our room. She should have never carried on a conversation about anything with a 13 year old after she stated her parents were not there. Now they are stating they had to have the room professionally cleaned at the tune of $500.00 but will graciously pass it on to me for $150.00. The room was 101. Please if anyone stays there request this room as it should be the cleanest room in the whole place. Please post your reviews if you stay in this room. just curious how clean it really is.
7 years ago (10-04-2018)
Very nice hotel, clean and quiet. Staff were very friendly and helpful even though my credit card caused them problems! Some rooms, odd numbered it seems, look out over the parking lot. Even numbered, which we were in, have a view of the indoor pool area. Will have to remember that next time as I would rather be able to see out to the parking lot. Can get to the Lumberjack restaurant and gas station convenience store without leaving the building, nice for bad weather. That access isn't available all the time, only when restaurant is open I believe.
7 years ago (26-03-2018)
Good stop off 75. While it has some age to it, the theme makes up for it. Family suite was fantastic for those traveling with littles. Pool area is provobally the best set up you will find at this price point. Great for lounging with large groups or friends in the cold season. Pool itself was a bit cold and the hot tub wasn't really hot. But whatever, kids don't care. Bathrooms are where it's age really shows. Other than That, good stay at a convenient location. Would stay again.
7 years ago (31-03-2018)
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