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Pretoria Pet Hospital

  1. ON
  2. Ottawa Veterinarians

Reviews, get directions and information for Pretoria Pet Hospital

Pretoria Pet Hospital

About

We are a full range veterinary clinic at the edge of downtown Ottawa. We provide comprehensive medical, surgical and dental care. We treat your pets as we would our own.



"A healthy pet is a happy pet. That's why our team of trained professionals offer quality care for your companion. We know them inside and out, which means we know when things are good and when we need to pay more attention. Our hospital is here for you."
Address: 16 Pretoria Avenue , Ottawa K1S 1W7, ON, CA
Phone: (613) 565-0588
moc.acv@airoterp
State: Ottawa
County: ON
Zip Code: K1S 1W7


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Reviews
Update: Molly passed yesterday. We are gutted and feel disappointed in this clinic’s service. I keep thinking if only we got an earlier appointment that wasn’t two months out when I called June 9 to book Molly’s annual; if only we got an emergency spot when my mom called yesterday morning. I hope no one else has to go through this. This has been my veterinary clinic for many years, however the service is inconsistent. My mom called the clinic first thing in the morning today because my almost 14 year old shih tzu appeared to have a seizure and breathing difficulty. Reception dismissively cut my mom off without asking any details about my pup’s condition, ordering my mom to take Molly to a hospital because they are busy. I am gutted. This is unacceptable service especially given my loyalty over the years. I will be looking for a new clinic and suggesting my contacts downtown do the same. I get that they’re busy and overbooked, but bedside manners is everything in a field where you care for sick pets. Also why emergencies are no longer booked into their scheduling is beyond me.
Avoid for anything other than regularly scheduled visits and check ups. Takes multiple days to get an answer to questions from the Dr. I called about having my dog seen for an ear infection, received a call back two days later and was told that I either had to be there in two hours or that it would be months before he could be seen. No other solution or suggestion was offered by the receptionist. I understand that there are staff shortages everywhere, but this has been a constant problem for months. I will say, we’ve always had good care from the Vet and the team is very friendly. **Update: Received another call shortly after posting this review, coincidence? offering me my choice of two appointment times the next day. I was able to be seen quickly and have my dogs issues resolved. My advice, if you need appointments on short notice for acute issues look elsewhere or be ready to be pushy for an appointment.
I have received very good vet care at the clinic. Even with staff shortages and high patient demand, the clinic went out of their way to ensure that my pet was treated well and humanely put down at the end of its life.
Money hunger vet clinic: Told them my dog had a UTI and needed antibotics. They told me I haven't visited in the last 2-3 years so I should go somewhere else. previously, when I went to them with the same issue I also had a horrible experience. I told them my dog had a UTI, they did an incompetent review and told me she didn't have a UTI and it was something else. 3 visits later and -$800 dollars they finally figured out that it was indeed a UTI and finally prescribed my dog antibiotics. Because of this clinics incompetence my dog had to wait 3-4 weeks for basic antibiotics that I originally requested. If you are willing to blindly throw money at this clinic they will treat you with a bit of respect, otherwise basic decency is throw out the window when dealing with this vet. Edit: after reviewing the 1 star reviews I instantly noticed that this clinic has a on going issue with missing diagnosis results in pet deaths, trying to have over prescribe useless checkups for more money, and not serving clients in their most needed times if they have not generated enough money for them. I'd recommend reading all the 1 star reviews and seeing the running them of incompetence and money hunger related to this clinic. Avoid in an emergency, and for regular needs also avoid unless you have a lot money to waste.
If you are the type of consumer who enjoys getting cornered in an exam room with a debit machine that indicates you need to pay $600, then this is the place for you. Atleast present an invoice before requesting payment. Upon trying to make a return for an item that we did not request or agree to, I was told a return cannot be completed with out the manager present. Sounds like a get of jail free card. I really Hope this posts a red flag and a solution can be made in the next 24 hours UPDATE 02/02/2023 - product refunded and incident was debriefed with the Dr we interacted with yesterday. Glad to see a follow up was completed however unfortunately we are still skeptical with continuing on with VCA pretoria.
We‘ve been bringing our newest addition, Murphy here for all of his puppy needs. They actually caught 2 problems for our guy itchy dirty ears and a UTI that we may not have noticed otherwise. He’s always treated well, the staff are really friendly & he gets lots of treats. They explain the medications to us, care for after shots and discuss different options with us, as well as leaving my partner and I to discuss our thoughts in private so you don’t have to say yes right away to treatments/shots/etc.. We’ve seen several vets and techs and have had no concerns with any of them, and they even remember our little guy when we come in. They’re very patient and kind and I’m happy we found them to ease the transition of becoming puppy parents and caring for Murphy!
Amazing hospital! Couldnt say anything bad about my experience, not only did they heal my very sick kitten but, they love seeing him and make his experience at the vet amazing. We love our little animals and we want them to be safe and loved, this hospital truly cares about the animals and i couldnt recommend them more! Tubbin thanks you guys a million times! I attached a before and after of Tubbin!
A bit of a mixed review here. My partner and I have always found that the front desk staff, the vet techs and the vet have all been very warm and welcoming. Our golden seems to take to them well and is never scared. That being said we’ve had some poor experiences with VCA which are unsettling. We’ve had two acute issues with our golden and two poor experiences so far. The first was when he swallowed a jagged plastic piece of a toy. We called to try and access an emergency vet and we’re told to seek care in Kingston or Montreal at 11pm at night. The second was with a bothersome ear infection. We called to try and make an appointment, were told there was nothing for 3+ weeks, not given an appointment and told to cold call for cancellations. To leave a pet with a worsening infection for 3+ weeks doesn’t constitute good care to me. Understandably there is short staffing and high volumes. But in my books you shouldn’t be taking on pets you can’t care for. Use them for basic care. For responsive care when you need them, it doesn’t seem like a place to rely on.
We love Dr. Peckham ! She has taken amazing care of our two kittens who both came to us quite ill with giardia and coccidia. The kittens are thriving now and thanks to Care Club we have saved a lot in unplanned expenses. Liz is also the kindest receptionist in the world and always a delight to chat with ! Thanks for saving our babies !!
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