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Reviews, get directions and information for Potbelly Sandwich Shop

Potbelly Sandwich Shop
"Potbelly is the home of legendary hot, oven-toasted sandwiches. Try our signature: A Wreck®. Plus, fresh-made salads, hearty soups, hand-dipped shakes, and cookies baked fresh daily. With a fun, welcoming atmosphere, Potbelly is the best lunch spot in all the galaxies sorry aliens, but it’s true. Also offered: pickup, delivery, dine-in, and catering."
Address: 5930 Washington Ave Ste 102 , Mount Pleasant 53406, WI, US
Phone: +1 262-833-0330
State: WI
City: Mount Pleasant
Zip Code: 53406


Opening Hours

Monday: 10:00-21:00
Tuesday: 10:00-21:00
Wednesday: 10:00-21:00
Thursday: 10:00-21:00
Friday: 10:00-21:00
Saturday: 10:00-21:00
Sunday: 10:00-21:00


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Reviews
Got a Chicken Club Sandwich and a cup of soup. Took longer to prepare than what the app stated by almost 5 minutes but the order was correct. Would order again.
Q manager make sure my sandwich was right. Because my sandwich didn't come out the way. I wanted it and they made it right. Kid-friendliness: Kids pics.
Waited at the drive through window over 30 minutes. If I hadn't already paid I would have left. Staff said " we are short staffed"
The chicken pot pie soup was basically creamy water with almost nothing else in it and had no crumble topping on it. The artichokes on the mediterranean sandwich were old and tough and inedible. The wreck sandwich had so many spicy peppers on it that I thought it was a prank, more peppers than lettuce! And the drive thru took 40 minutes. So disappointing.
This is a really bad potbelly's location. Management must not be competent or they will not pay enough wage to have a full-time staff therefore their lobby is closed, two years after covid. Start paying a living wage and trust me you won't have staffing issues. Also your employee with 3 inch artificial nails making sandwiches? Gross. Her nails must poke through the gloves. Totally unsanitary to have super long long long nails in food service.
Was not impressed with ordering options. Drive thru only. Online preorders, nope, not this location. Phone orders? Not usually, but a star for trying. Kind of a disaster though since everything needs to be explicitly said, "put it on the sandwich". Like mayo, lettuce etc. Very bad when we had 8 sandwiches to get through. Again, a star for trying, but don't then loose the order at pickup, so a second person has to be sent to get it. ‍ A star for effort, and one for an ok sandwich. . ‍
I ordered a BLTA off of Grubhub, I was so excited because I heard all good things! But I don’t eat lettuce and my bacon was soooo under cooked I ended up with a tomato and avacado sandwich but really just tomato because there was barely any avacado! So I paid 40$ for a cookie, small salad and bread! Not worth that! I just wanted a sandwich that made me happy!!! Wish me luck on the salad.
I love potbelly, their sandwiches are amazing. But this specific location it is not good at all. Ordered a big Italian, no capricola, they still added capricola. Somehow got tomatoes on my sandwich even though i did not order them?? Bread for my sandwich was stale and almost as hard as wood. Again I love potbelly but this location clearly does not care about the quality of their food that their giving to the paying customer. Save you and your family the headache of unsatisfaction and buy somewhere else. Paid 20$ for my sandwich just to get the wrong order and stale bread.
I paid 9 dollars for a sandwich and it had one slice of turkey and one slice of roast beef. This is the standard experience here.
Potbelly’s is my favorite sandwhich shop. Never disappoints. This location is a nice one too.
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