PODS Moving & Storage

I use this service to move logs for research material from Edmonton to Vancouver. They charge a flat fee based on the size of the box up to a certain weight, do if you know you need to ship cargo size loads but don't know how much it will weigh, this can be useful. It's not cheaper, so if you aren't going to use most of the weight limit it may not be cost effective. But it's really, really simple.
7 years ago (18-03-2018)

Service sounds great but with the location having only very limited times to access your pod as they close at 4 every day and not open on Sunday. Also a lot of problems getting it to be delivered. Don't use if you live in townhouse complex as they need lots of room to deliver.
7 years ago (03-02-2018)

My process of ordering this move through PODS was actually obscured by multiples counts of theft by PODS, or as you guys like to pass it off as “oops our computer system does things without any human supervision". You guys were charging me exorbitant amounts I never agreed to in the middle of the night, then sending me emails saying “thank you for your payment”. I’m talking $7000.00+, $3000.00+ charges. Your reasoning was: “we apologize, but our billing department and our customer service department are separate.” I can assure you that within your pages and pages of erroneous changes, I purchased insurance and would not have proceeded without insurance. I was very clear that I needed insurance with PODS. If you guys had a working booking system, all parties would be able to see this clearly, however it was a very long, drawn out process full of miscommunication on your part that caused me a great deal of stress and I have so many false ‘invoices’ I don’t even know which one is valid. I had to cancel my credit card because of this. Nothing was done correctly by PODS in the booking process - and no one told me to expect an insurance certificate by mail - how convenient. Talk to Robinson Coker, talk to Karim Yann Chihani. There was no problem with bug infestation while the items were stored in your Edmonton warehouse, the problem was during the move, while the truck was on the highway, because the PODS unit was not secure. PODS should know that for cross-provincial moves, the PODS need to be covered (!?) and if your units are not adequate, a tarp should have been used. It was not about ‘how we loaded the PODS unit’ or ‘how we packed the items’, it was about your PODS container providing no protection during the move - this is your one and only job. Therefore, you have 100% legal responsibility, because you are breaching multiple terms of the contract, even within the copy of your own website on several counts. You are not providing what you advertise; you are not fulfilling your terms. Please take responsibility and not only fix this for me, but for all your other customers who will have similar experiences unless you actually repair a. your equipment, and b. your protocol.
7 years ago (27-12-2017)

Paid good money just to have someone come and tell me ALL the reasons (excuses) that they wouldn't do the job even though I had multiple options to offer trying to accommodate. Never seen anyone try so hard not to work. Then had to wait two weeks to receive my refund back. Will never call them again. The CSR was pleasant enough but the local office was impossible to reach.
7 years ago (04-08-2017)

PODS made our move a lot easier. We had heard horror stories of damage goods from various services so we wanted to move our belongings ourselves but we didn't want to drive a big truck across provinces on the winter roads. Every representative we dealt with was courteous and communicated everything we needed to know. There was no damage to our belongings upon arrival and the pod arrived on time. I am extremely happy with PODS and highly recommend their services.
8 years ago (28-02-2017)