PODS Moving & Storage

The PODS customer service people were very nice and professional, but the driver that came to pick up the POD was not. He did not give a courtesy call to let us know he was on his way, he only gave a call letting us know he was LEAVING! In the two minutes it took for our son to get to the parking lot he was gone. It's now going to take them 10 days to pick up the POD, even though we have called them for the past 3 days trying to get it picked up sooner. We will not use PODS again, nor would I recommend them to anyone.
8 years ago (16-08-2017)

First of all, I have to say, I am an actual customer, not someone from PODS writing in. I was extremely pleasantly surprised! I can be tough. And easy at the same time. Just do what you say you're going to do and I'm happy. PODS came through on ALL fronts. From the first phone call to the last pick-up, they did everything they said they would. Each and every person I dealt with was very pleasant, knowledgeable and professional. They explained how it worked and exactly what was going to happen. They left nothing out. The estimates they gave me were right on the mark. No hidden fees or taxes. No "extras". They were on time at every juncture. Actually, they give you a three hour window and showed up at the front end every time, so no waiting. Phenomenal! In addition, they don't charge you all at once for the entire move. They charge you separately for the POD drop-off and one months rental, then the pickup and drop-off at the new location, and then the final pickup. So you don't have to pay out everything at once. It made budgeting so much easier. They made a very stressful move remarkably easy! I was so thoroughly impressed with their service, I have recommended them to everyone! I will DEFINITELY use them EVERY time I need to move! PODS ROCKED IT!!!
8 years ago (09-03-2017)

The most terrible experience of my live! Do not work with these people or Pods. They are independent contractors. They drove by our home, never got out of their truck because it was raining, did not deliver the Pod, hung up on me and never answered. Terrible terrible compAny- avoid at all costs!!
8 years ago (24-06-2017)

I wish I could give 0 stars. I had ordered a pod so we could get everything out of garage for a new roof to be put on. I went with pod because they can put the pod anywhere it can fit. Watched the u tube videos. Well to my surprise I found out when I got home that he put it on the front lawn. Now I have a driveway that goes along side my house to a 3 car garage in the back. Driveway gets way bigger in the back. I have at least 50 feet from garage to house and this guy tells my fiance that he can't put it there. I call to complain and said why couldn't he put it there. I pay 90$ for delivery. They tried to ask the guy but said they couldn't get a hold of him. I told the guy if I was home I would of took over the controls cause he was either incompetent and wasn't trained right or just didn't want to do his job. He said oh no our drivers are trained before they can take our Trucks out. I said again he either didn't want to do his job or didn't know how and that he needs more training. Now mind u the day after the delivery of the pod I had a 40 yrd. Dumpster put in the same place and that's just a dump the canister from the truck. So tell me how this big truck and big dumpster fit but not a 16 foot box. So I ask for my money back for the delivery cause he couldn't do his job. I was told well its up.to the drivers discretion on where he can put it. So PLEASE no if the driver doesn't want to do his job that day he won't and the company will back him. I will never use them again and have told others as well.
9 years ago (22-10-2016)

Be warned this company moved all of their storage containers to Bristol without informing customers because the New Haven Warehouse closed down. We had absolutely no idea our stuff moved so far away and now we have to drive over an hour away to get something out of our container.
8 years ago (13-04-2017)