PNC Bank

Good bank. Always friendly.
7 years ago (03-03-2018)

I used a Virtual Wallet account for less than half a year. It was convenient because I was working at the dominoes next door. A good while after working there I moved out of state, a few months after moving I called in and closed out my virtual wallet. The representative over the phones said that after a 3 day wait period the account would close up. That was all in late 2016. A few months ago my parent in laws, who live the the same state as me, started getting warning notices about my PNC bank accounts funds. I have no Idea how they found that address and I have been getting spam emails ever since. I have tried to log back online and close out the account. I cannot remember any of my security questions or log in information. So I had to go through the voice machine in order to talk to a person. She could not find my account numbers from my social security. She said the only way for me to close out my account was to send in a letter with my account #, name, Account address, and phone number notifying them that I want the account closed. Problem is I can't get my account number and am caught in a loop. Any help from the company would be appreciated, but overall I am not thrilled with the experience.
8 years ago (14-04-2017)

Very helpful staff and 24 hour inside atm as well as a drive up atm.
8 years ago (29-06-2017)