KeyBank

Deposited my check Friday and the atm made a error.....in my favor! I went directly inside to make them aware of the situation. The personal banker was handling the situation as a result of his incompetent lack of action they froze my account! Happy New Year to my family and I! Couldn't even get gas to take my son's to hockey today let alone go to dinner with my family friends tonight as planned! I wish I could say that this is the first time key bank screwed me over! But....it's not! I had a credit card with them some years back that I paid off the reported it as not being paid for 18 months! Obviously this hurt my credit score which in turn caused me to be unable to purchase my home that I lived In for 5 years under a land contract agreement. Not to mention the 10,000 dollars in improvements I made to the home! My children enjoyed losing thier home as well.....THANK YOU Key Bank! This institution obviously does not take responsibility for there actions,nor do they care about the people and families that are affected by thier incompetence.
7 years ago (02-01-2018)

Anyways pleasant and when drive through busy, they always let you know. They can't help being busy
8 years ago (26-10-2017)

Coming from a horrible home mortgage experience I couldn't be more happy with everyone at Key in Elyria. They make you feel like family and like they care.
9 years ago (23-01-2017)

More often than not, the ATM is "Being Serviced...go elsewhere..". So far it has been over 72 hrs since it has worked. Maybe the " Go Elsewhere " Is Actually Very Good Advice.
10 years ago (05-07-2015)

Rude customer service and ridiculous wait times for the drive through. I've been sitting for 20 minutes to DEPOSIT MONEY! I'll be going to Sheffiled branch from now on.
8 years ago (01-02-2017)