Planet Fitness
17 km
This is my second home and I love it here. From the staff to the positive atmosphere....
Reviews
If I could give less than 1 star, I would. The staff at the White Oaks PF location is by far the worst staff I have ever had to encounter while trying to go to the gym. Every time I’ve tried to go here, I have regretted it. The staff is rarely accessible, every time I have had to wait at least 3-4 minutes before someone even shows up to check me in, I’ve had nothing but issues while trying to bring any guests with me to work out, despite the fact that I have a black card membership. Often if there is multiple young staff members present they will be too occupied chit chatting to assist you. The young, short, Pakistani/ Hindu girl in particular is the most consistently unhelpful and displeasing person to deal with especially considering she’s in a job where she’s working in customer service. My experience today has made me strongly consider cancelling my membership and switching gyms, if not I at the very least will not ever return to this location. If you live north side and are considering a planet fitness membership- don’t. Go with any other gym or be willing to travel to a further location.
Had stopped by on June 19th to cancel my membership since I have not used it even once since signing up.my check in on my app says June 19, 12:03pm There were 3 employees chatting behind the front desk, and one was leaving but was around the front desk area. I remember the girl who was leaving specifically because we had walked out at the same time but they were all prioritizing their conversations. Told the girl helping me that I was in to cancel my membership, she asked to take my photo which I found odd because I was in to cancel. She took my photo, I stood there as she did something on the computer and then she didn’t say much after that, she looked up and I asked if that was everything and she yes and I left. And a month later I have another charge, checked my account and seen that there is another payment set to come out in august. Called the location and the front desk had said there was nothing stating I had cancelled. I told her the situation, I asked her about a refund and she told me that I most likely won’t be getting a refund because there’s no proof that I went in to cancel and there was a miscommunication. I would encourage management to look at the camera footage. This was not a miscommunication, this was carelessness. I had never used my membership, this was my first time actually walking into a planet fitness and I specifically went in to cancel and left immediately after speaking to the front desk. Today, I had also asked the front desk to ask management to give me a call once they were in regarding this situation to get a refund but she said since I will be going to another location to cancel she said I could speak to that manager to put in my complaint, which I don’t find appropriate because my home location is the location that did not process my cancellation when askednnUpdate: the difference in atmospheres from the Sherwood Park location compared to White Oaks is day and night. 100% recommend going to the Sherwood Park location.
The gym is always clean and the staffs are friendly and welcoming. The guy also has enough space and equipments to accommodate everyone. I would sure recommend this location. It's my best so far.
Don't advertise a free day pass to try out the gym and then rescind the offer when people actually come in to try, and make them pay $23.99 for a day pass. I was batting back & forth to switch gyms and now I'm not interested at all. It's pretty basic to allow people to try it out to ensure they like it before paying all the enrollment fees etc.nnEdit: The girl at the desk on 04/28 at 10am told me that this location does not do or honor free trials, no exceptions as per her manager.
Customer service was terrible , on the app it says AMENITIES; not BLACK CARD AMENITIES. The English I speak AMENITIES is something I can use or do or available to me. Manager was rude so was the workers. Was going to get an actual membership to this place once the summer is done but nope GoodLife WAY BETTER guys trust. Never coming back to this place again. False advertising.
Planet Fitness
17 km
This is my second home and I love it here. From the staff to the positive atmosphere....
