Pet Valu

I will never come back here after happened to me. I loved a cat named Pepper, and I wanted to adopt her. I was told that other adoption applications fell through and I was the only applicant. I was told repeatedly that all that was needed was approval from All Paws Rescue and then I could adopt Pepper. I was left hanging for nearly a week before the employee who handled adoptions told me that a previous applicant was approved to adopt Pepper, even though I had been told many times there were no other applications. I called nearly every day about Pepper, and was lied to. The employees of the Pet Valu on the Queensway lied over and over again to me. Pepper is gone and I was left brokenhearrted. If you want to adopt a pet, don't come to this particular Pet Valu. They will lie about the pet's availability for adoption, and anyone who loves a pet from here will be left brokenhearted.
7 years ago (21-05-2018)

Called at 2:30 on a Saturday for a nail trimming. Was told no problem as groomer is in until 4. Arrived at 3:25 for trimming as was told by groomer that she had no time for the trimming—-a 2 minute trimming mind you. I tried to reason with her and she would not budge. I spoke to the 3 people at the cash—one of which was the guy who told me to come in before 4 pm. They said sorry...nothing we can do. Not very professional. Won’t be back, and will will tell others the same.
7 years ago (20-01-2018)

Took my dog for a 3pm grooming appointment. Groomer told me they had double booked and blamed the counter staff. Counter staff said "she should have time". A huge disconnect and communication issue at this location between the PetValu staff and the groomers. I paid for a taxi there and back for no reason. No follow up call with an apology either. Don't bother wasting your time going here - go to a professional groomer instead who actually cares about their customers.
7 years ago (26-03-2018)

Took my dog in for a wash and trim, the lady does the wash was calm and professional, which is very nice for my dog is 14 years old and can be very nervous in unfamiliar situation. We have to wait around a bit for our turn but the staff was very friendly and knowledgable, overall a good experience!
7 years ago (06-02-2018)

It's ok. If you bring your dog then they give treats for free. Good selection of bones and chew things. Can be pricey.
7 years ago (17-12-2017)