Penningtons

Wonderful experience! Staff are super friendly and knowledgeable, helped my mom get fitted as it had been a few years. Made a great connection and helped her find what she needed online when they didn't have some things in-store. Would 100% recommend

The lack of customer service is ASTOUNDING. EVERY single time I walk into this store, there isn’t a single employee who greets me or says anything to me. They make eye contact and then walk right past me. SHOPPING IN STORE SHOULDN’T FEEL LIKE I’M SHOPPING ONLINE. As a plus size woman, I value and care about my shopping experience. For those of you who also share that sentiment, I WOULD NOT recommend this store. There are better places to spend your money that actually care about ALL of their customers.

The employees are always helpful and knowledgeable about the product! PENNINGTONS is my FAVORITE for plus size clothing because I've looked everywhere and no one actually knows the fits of the plus size body like this company does. My clothes fit and dramatically boost my confidence as a plus size woman. Penningtons has been my go to clothing store for over 10 years and Trainyards location always has lovely employees.

Wish the staff were more accepting. I’ve been to this location multiple times and the staff look me up and down and don’t help me. Just a simple hello would be nice. I don’t look plus size but I only fit into larger bras. No one helps me find sizes, helps me to a change room or offers any recommendations. If I didn’t need to buy plus size bras I would never step into this store again :

Got what I was looking for with no customer service whatsoever. The only employees I spoke with were two women chatting in the changing area. When I would go in and out I had to walk between them while they were chatting. No one ever offered any help at any time while I was there.

Great service while trying. This kind lady was so patient at finding my right size.

I love shopping at Penningtons and my customer account can vouch for that. However, there are very few times I actually enjoy shopping in store at this location - trainyards closest location to me. Over the years I have interacted with several employees majority of whom are pleasant, absolutely wonderful and helpful! But in the last year I've mainly interacted with two staff members both tall females; one with salt and pepper bob cut, shoulder length hair and another with very short dyed red hair - both act like they would rather do anything other than help me find a pair of shoes or answer a question about sizes, even if I'm the only person in store. But I have noticed how they interact with other customers and it's much more pleasant than with me. For that I rate this store 2 stars. Guess I'll stick to online shopping.

Shopping for bras is always a challenge! The quest was made easier by the great selection but most importantly by the helpful staff. Courtney spelling? Was unbelievably patient in retrieving the various styles and sizes and I can't thank her enough for the extra effort and her pleasant good nature.

great staff, on hand for any questions. I was met at the door with smiling eyes mask hid her face asked me politely to sterilize my hands and told me of all the sales in the store. they always give me space to shop but close enough if I need help. thank you for all that you ladies do..

The employees always make online returns uncomfortable, even when it's only a $45 return that really shouldn't hurt their bottom line. You don't have to ask customers multiple times if they are sure they want to do return and not an exchange.