Pay Assist

Can't get thru, they don't answer the phone!!!
9 years ago (27-10-2017)

People need to realize that most people who pay agencies like this only have bad things to say because they're owing money to them. I've been dealing with pay assist for quite some time now and have had excellent service with all the ladies there.
9 years ago (05-04-2017)

My first time sending a money order to then callled to verify I was sending it to the right address...took the rude lady a while to even answer me and made it sound like I was dumb for asking that..hope i don't have any problems with payments with them but I bet I will
9 years ago (14-03-2017)

I was sitting next to my mother when she called this company after she had paid them and they sent her check back with a notice that stated "your payment cannot be processed at this time". Which in turn, caused her to accrue a late fee. She wanted to know why her check was sent back, and for them to remove the late fee. There are three customer service associates working in this office. They are young women and two of the three are incredibly rude obviously with no customer service skills. As someone who's worked in customer service I was completely appalled at their fast talking, interrupting speaking style and apathetic attitude about resolving the issue. They couldn't offer any solutions or answers. When asking to speak to the manager my mother was informed that she's in meetings a lot and not usually available... and she's the only one who can reverse late fees. So after juggling my mother around to all three associates, they sent her to the manager's voicemail. It was absolutely the worst display of customer service I have ever witnessed in my life. Good luck if you have to deal with these people. You're gonna need it.
13 years ago (24-10-2013)

tried to pay bill 4 diff times with in 40 days of the day that I went to court for the ticket, each time they added more money to what I owe other than what the judge said I had to pay for my ticket.. they are scammers and rip people off!!!! The Worst business ever!!!!!!!
11 years ago (29-04-2015)