Palisades Credit Union

If I could give them zero starts, I would. Palisades Federal Credit Union is by far the worst credit union I've ever dealt with. The customer service is horrible. I've given them chance after chance over 7 years and nothing has changed. Their online banking in a joke. The maximum spending limit on debit cards is 1k a day. Maximum withdrawals from ATM's $500 a day. What a joke. They literally choke hold your money and there's really nothing you can do about it. If you just so happen to go to the Nanuet branch, avoid Matthew Maglionico at all cost. He has absolutely no idea what he's doing, and it's beyond me how he even got the job and is managing to keep it. He flat out lied to my face and told me that even though there's a 1k limit to debit transactions a day, I could call the 800 customer service number and they could do a one time exception and open up the limit upwards of $3500 for a three hour window. When I called and requested that option, they practically laughed at me and said absolutely not. Matthew is extremely unprofessional in his appearance, his vocabulary and untimely in every manner. He has no sense of urgency in assisting credit Union clients and is quite frankly very rude. There's absolutely nothing this place can do to keep my business and I will be closing my account as soon as possible and will never look back. Be where of Palisades Federal Credit Union. Mark my words, they don't care about your business. Don't believe me. Attempt to call them. There's no direct line to anyone. You'll get passed from person to person over the phone and then say, "You know what. Please give me the best call back number for you so we can have someone get back with you within 24 hours". This place is truly sad. Good luck if you attempt to open an account there
8 years ago (25-11-2017)

Very Poor Online Banking System They have charged me several time for insufficient funds, which was wrong. They use one account number for Checking and Saving. that makes the conflict and charging us for no reason. To resolve any issues you have to spend hours with banking system. They don't respect members, they don't realize the bank survives from our funds. I am closing this back account. Because they don't have a proper system in place. Lack of training staff. Poor Banking Overall!!!!
8 years ago (20-07-2017)

Ese lente
8 years ago (06-04-2017)