Ozaukee Ace Hardware

Decent hardware store, but is congested and overstocked with low quality merchandise clogging the aisles. Some actual hardware is missing or under stocked.
7 years ago (28-03-2018)

Lots of helpful people on site! Not like the big boxes at all.
7 years ago (08-05-2018)

Mike was at the front register and was the most disrespectful human being that I have ever met. I will not be coming back
7 years ago (25-04-2018)

always helpful and a nice store to shop
7 years ago (26-04-2018)

I don't know the operational model of this store, or how ownership effects it - compared to other Ace stores... but it's quite a mess. They're stuck in an era of no computers. They're not digital at all... everything is on paper and clearly discombobulated. Here's just one example: A simple phone call to inquire about a power washer. I was told that of the total two (2) that they have to offer, only one (1) was available. I asked "do I need to give you my name, to reserve this?" The nice young man on the other end of line assured me that I do not. Approximately 15 minutes later, I enter the store and pick up a few things and make my way over to the rental area. "I'm so sorry, as soon as I hung up with you someone else rented the power washer". Slightly confused, I said "Ok, that's fine. When will one of them become available next?" I was told "Tomorrow at 9 AM, and I'll put it down right here (this is when a 2 inch stack of papers called a calendar, that has the dates manually written into it, is pulled out)". I let the nice boy know that my name is Eric and here is my number, please call me as soon as it's available. No problem. The next day: 9 AM, no call. 10 AM, no call. 11 AM. I call. "Oh are you Eric?" "Yes, is the power washer available?" "They were supposed to call you if it is, let me check for you" "Thank you" 10 minutes later a new voice comes on the line "Oh man, I'm so sorry. It'll be back here at noon" "What do you mean noon? I was told that of the two (2) that you guys rent, one (1) of them was going to be free at 9 AM?" "No we only have one (1)" At this point, my entire weekend plan of power washing the paint off my deck so I could start building my pergola and then begin staining it were canceled. As I work full time (like many of you) and I have a 10 month old son... I do not get 3 day weekends very often. Thanks Ace, thanks for not joining the rest of us in 2016 and buying computers. Or at least some free software that can help schedule your rentals... After talking to some of my neighbors ( I live in the area ), I have come to learn that Ace is significantly over priced on everything. Paired with the inability to be an organized business, I will not be shopping there ever again. I've already spent over 1000$ on materials, yard supply, garden supply, etc... elsewhere. The people and friendliness there 10/10 The variety of goods 7/10 The cost of said goods 4/10 The fact that they're horribly unorganized 1/10 If you're going to waste my time over a 3 day weekend, tell me in advance.
9 years ago (05-07-2016)