Orleans County Mental Health

I had 5 appointments with the doctor. 4 of the 5 times he cancels because of emergencies. Every time I had to wait 3 months for a appointment. Today he cancelled again 12-17-21. This is getting ridiculous. Considering going back where I originally started from. Very disappointed with this company.

They do not follow up with their phone calls. Left a message presumedly for the head of the mental health clinic and after 3 days still no return call. I feel sorry for people that need immediate health because this isn't the place to go. Very unprofessional

They lie and tell you they call and leave messages and they don't! Then want to accuse you of canceling appointments to cover themselves from their supervisor..

Your councilor office isn't suppose to add to your stress and that exactly what they did I will never go back I'd rather go without help then get it from them

I expected to get HELP here and had quite possibly the most unprofessional experience of my life. CARE MANAGEMENT here seemed to be a facade for something else, expect little to no communication from care management team.

If u need someone to talk to, then ok. Other than that don't expect much. Miracles DONOT HAPPEN HERE. THEY DON'T HELP!!!

Dr. Ortega Does A Excellent Job. The clerks and nurses do too.

Some do not want to be here, yet many need to be.

They are very helpful and kind