Orillia Home Hardware Building Centre

They delivered in the wrong location Saturday night and i couldnt find it south of maxs lane like I said to put it. Then on monday they told me it was north of maxs lane on ellis road. So i went there and it was gone. I talked to the neighbor and he said one farmer picked it up with his tractor at 630am. I told them the situation and they said to call the police. I spoke with the store manager and they said they will not be giving a refund for 485. This company is very disorganized. They don't provide details about the new delivery location that they picked themselves. They don't do refunds even if its their fault. Never order anything from this store your better off to pick it yourself.

Morgan.B back in the contracting area was absolutely AMAZING to deal with today while trying to pick out a bathroom vanity. Her expertise and positive attitude and overall support and friendliness during the entire experience does not go unnoticed. Thank you SO much Morgan, you are an asset to Home Hardware !

I was just in your orillia store to buy a bathroom vanity. My husband and I walked around the area, no interaction from any employee. Then we stood for a few more minutes at the actual vanities again no interactions. My husband then walked up to desk that had 3 employees standing there, looked right at him with somewhat of a dirty face and no Hi or nod of head, nothing. A 4th employee walked up and started complaining about a cashier doing something she shouldn't have. 4 of them stood there talking amongst each other and still no acknowledgement. We walked out.nI then called asking for an email and went from some employee to customer service line. I eventually got the email which was wrong with no 'can I help you with anything else' just a hang up after I said thank you. Guess he was done with me. I was willing to pay more at your store then go to Home depot but home depot was amazing and got my money.

Don will take good care of you. Couldn't explain what I needed and he helped me figure it out immediately. Was in and out in 5mins. Gave me a great deal too. I will definitely be back.

I find customer service is terrible in this store. Especially the pro deck. I asked a gentle man for assistance and he could not be bothered to help me at all. I went back to the pro desk to ask someone else as I could not find the item. I left and went to home depot. I guess getting up off a stool to help a customer is not their job.