Ontario County Mental Health

I hate that I cant choose zero stars. I have been a mental health patient for 25 years. My son is also a mental health patient and I recently had to pull him from OCMH. We struggled for 8 months for paperwork that was needed to implement services like housing, adult daily living skills, medication management and employment assistance. These are potentially life changing documents! I gave the clinic the benefit of the doubt because of COVID. In the end, 7 weeks with a new treatment team and papers are being signed after several appointments and evaluations. Thats right, 7 weeks! We waited and called and begged for 8 months at Ontario County Mental Health! I even called the manager who returned my call with the terrible therapist Melanie in the room only to makes excuses for her and the terrible patient care. They even went so far as to blame errors on different agencies. When the other agency was contacted they stated they knew nothing but have seen OCMH do this before. I wish I never took my kid there. Significant delay in real care.

Could’ve at least put on the website open access hours are currently suspended so I didn’t waste my time

Love the fact that it's a safe place for me.