Absolutely horrible customer service. The older lady was extremely rude and was arguing with me and completely wasted my time after the other women I spoke to earlier told me to come on in and my tax assessment would be easy. If you are a new client don't go to this business. The lady told me to go back to my accountant in Vancouver when I just moved to Vernon. The tax place down the street gladly welcomed my new business.
If you want to wait a very long time to get your taxes done and then being told on May 1st you have to pay when the deadline is April 30th, this is the place for you. Took 6 weeks to get my taxes back. Save yourself and go anywhere else.