Northland Ford - The Pas

Northland Ford-The Pas Manitoba We noticed this week that there was a problem with the harness on our vehicle, as well as two blown fuses. Our vehicle is still under manufacturer warranty its a 2014 Ford F-150. We also purchased an extended warranty as the vehicle was slightly used when we purchased it. When brought into this dealership my husband stated what was wrong with it and asked them to look at it because it was still under warranty. The mechanic looked at our truck and confirmed my husbands analysis. (My husband is a millwright/mechanic himself and has extensive knowledge about vehicles.) They then gave us a bill of $170.86 for looking at the vehicle. He did not fix anything or change anything. Gave us an estimate of $400.00 plus labour for the part. They said because they looked at the connector/harness issue, and don't think its a warranty issue we are charging you a service charge. There was no work done to our vehicle, they didn't need to trouble shoot anything, and it only took a few minutes of time. They did not state at any time before the mechanic looked at it that there would be a service charge. They could have told us prier to looking at our vehicle. We would have brought it to the dealership we purchased it from. You after pay your bill before you get your keys back weather you agree or not. They also made my husband sign a paper that looked blank and did not give us a copy. I feel as though they took advantage of us and ripped us off.
8 years ago (14-06-2017)

Ford put on a drive one charity event where a test drive was a 20.00$ donation to local service groups. Great service and friendly staff.
8 years ago (05-10-2017)

I recently purchased a new F150 after shopping around at all three dealerships in The Pas and although the staff were pleasant and courteous I think improvements could be made on sharing the detailed costs of the vehicle. At Ford I was given a single number for the price of the unit and also the monthly payments and that was it. As it turned out the value for the truck was before taxes and the monthly payments did include taxes, rebates, etc. This is somewhat misleading and at the other dealerships I was given a complete breakdown of all the costs which made it much easier to compare vehicles in an open honest manner. Northland should adopt this procedure as I appreciate the openness that other dealerships offered me. Marvin McKay
9 years ago (29-08-2016)

Anytime I require attention I am met with welcoming professional service. Staff are always helpful. Pay attention to detail and assist with items not originally intended. I am impressed with Northlands commitment to customer service. It's very refreshing.
9 years ago (08-09-2016)

Excellent customer service. I go to the Flin Flon location for all of my services, and they really go out of the way to meet my needs. Always friendly, and when they are running behind (or I'm running behind) they let me know and always offer their shuttle service!
9 years ago (19-10-2016)