North American Van Lines

Terrible terrible experience. By far the worst company we have ever dealt with. Move from Ontario to NS with 10 months of storage. Unprofessional- crew arguing among themselves, unprepared - didn't have the basic tools needed to put furniture back together, damaged goods - some bigger pieces of furniture obviously had heavy items placed on top of them which caused them to buckle and break, lamps crushed, mattress destroyed, moldy/mildew on a number of clothes/suits. Master bed was put together without all of the pieces - they lost some. Bed collapsed when our dog jumped on it... they had put it together but failed to mention that the center structural support was missing... another bed and two desks are bent and/or have huge deep scratches... Insurance claim is a few thousand dollars, they sent an employee to review and process the claim - he argued and fought everything... Eventually had to ask him to leave... he refused! Told him several times to leave our house. He REFUSED!!! Told him we wanted to deal with a different person he refused... had to threaten to call the police... terrible terrible experience

We booked our move in April for a July 15th closing date. As of August 7th, we still have not received our things. I would rather give them no stars. Dreadful customer service, horrible lack of communication. We are in our 70s, camping in our new home. Sleeping on an air bed, only folding chairs to sit on.