NAPA AUTOPRO - PNEU ET MÉCANIQUE MARIO BÉDARD INC.

Moving to Montreal from US. vehicle laws are way different. Car was flagged for issues and could not be driven in Quebec. The work was completed well in the end with a fair price. Thank you!
8 years ago (08-08-2017)

It's a terrible place. They will rip you off. I had to get a mandatory provincial check, of course the only thing they found needed changing was my tires!!! This is while I was at the dealership the week before and they said everything looks good! Long story short: don't go there
9 years ago (26-08-2016)

I came here for the application of Krown rustproofing. The service was fast and courteous, I made a special request that they refrain from drilling holes in the body of my car (standard procedure for rustproofing) and my request was respected without issue.
9 years ago (17-11-2016)

Rarely do I write reviews mostly due to the reason that I never received exceptional or horrible service that warranted the effort of writing a review. Today is an exception to the rule because I had such a bad experience that I think other potential clients should be aware of it. Just wish that I could post a video here so people could visualise why I am so unhappy. All starts with a crack on my windshield decide to go to DR Du Pare-Brise which is part of alex pneu et mecanique on Cadillac street Montreal. I am given a quote of $500 (for a new windshield) and given an appointment on Friday, told that the job would take half a day. I drop off my car on Friday just before 8 am, by 13:30 I still have not received a call. I decide to enquire on what the delay is by calling them. I am given various excuses and told that the car would be ready before closing time which is 17:30. Shortly after 17:00 I pick up my car being in a hurry I admit I made the mistake of not properly inspecting the windshield before paying the balance and leaving. The next day I notice that all the trims around the windshield are loose and that when I drive there is an annoying whistling sound. On Monday I bring the car back to complain about the work. I am served by the owner’s son who examines the car and agrees that there was no reason for the trimming to be loose and cracked like it was, says to me that he would have to order new ones. By Thursday still no news from them so I call them and get the usual excuses. Finally receive a call on Friday that they received the trimming from Nissan Canada that I could bring my car in and that it would fixed the same day. So I bring the car in. To no surprise I received a call an hour later with another bunch of excuses that I would have to go back on Monday to have my windshield and trimmings re-installed. Now seriously how many days does it take to "PROPERLY" install a windshield? I explaining to the employee that I cannot afford to waste 3 different days for them to properly do what they were already paid for. I ask to speak to the owner. To his credit the owner did call me back, the summary of the conversation is that this situation is “out of the ordinary” and that" I don’t seem to understand the problem". Well here is the part that I do understand. (1)I paid $500 and definitely did not get what I paid for (2)It is ridiculous to ask a client to come THREE different days to get a windshield properly installed, a job that should have taken half a day at most. (3) My car was returned to me with chipped plastic and loose trimmings around the windshield. (4) When driving I have to deal with an annoying whistling sound that didn't exist before your staff touched my car. I explain to the owner that I do not want his staff to further mess with my car or patience. When I picked up the car at 14:00 pm there was orange tape holding the trims around the windshield. Hard to believe but the car was in even worse shape then when I brought it in!! I then bring the car to vitre lebeau where I am given an estimate of $377 to fix this mess(to which I left a deposit ). So a total of $877 for a new windshield !!! Thank you Alex Pneu mechanique for your amazing customer service a whole 1 star worth of it!! I used to be a regular client there for the Krown rust proofing (for the last 7 years) but never again will I set foot in that garage…. huge X on that place, will look into placing a complaint with la protection du consommateur, it is only fair that this kind of outrageous service be documented!! ****I have attached pictures of this "mess"******
9 years ago (19-06-2016)

Had to do a vehicle inspection for the SAAQ and they did a great job
9 years ago (05-02-2017)