Mrs. Maddox Cakes

Do not go to this bakery if you need professional decorators, and professional customer service!!! After a friend had a poor experience here, I am posting my horrible experience, so customers will know to stay away. My parents were celebrating their 50th wedding anniversary. I was throwing a large party for them. The only request my parents had for any part of the celebration, was for a family heirloom 50th Anniversary wall crucifix be on the cake. It had been used in my mom's and her sisters cakes, with no problem. When I went in for a consultation, and to order the cake, I brought the cross, and showed it to them. They assured me it was not a problem to stand the cross in the cake. I asked the lady helping to check with the bakers and decorators to make sure they could use the cross without a problem. She took the cross in the back, then returned, telling me they said it was no problem. The day before the party, they called my house 20 MINUTES before closing, to tell my husband the cross was too heavy. I called them 10 minutes later, but. One answered their phone. I went to the bakery the next morning (the day of the party). They told me the cross was too heavy to stand. The gave me a piece of wood to stick in the cake, and told me to tie the cross to it, and maybe it would stand. Are you kidding me?!?! When I told them all of the above info, their response was to take it or leave it, they don't care. Oh, and bring the cake board back or I'll lose my deposit. No apologies or recourse. I was told the manager wasn't in. A party 50 years in the making, with one request, a thin small crucifix already used in two other cakes by two different bakeries, and this amateur bakery can't handle. If you want a simple cake with pretty flowers, balloons and icing work, go for it. For anything that requires skill, go elsewhere
7 years ago (27-08-2017)

WOW! Complete amateurs. Why didn't I listen to everyone else on here? I decided to give this bakery a shot despite all of its horrible reviews. Disappointed is not even the word! First off, the customer service was HORRIBLE. The lady who always answers the phone & works there has a nasty attitude, despite my nature of being an extremely kind human being. That was a bummer, but I ignored it & decided to try their bakery goods out anyways. I ordered a dozen of the most simple birthday cookies you could imagine, with "happy birthday" & age numbers on them... legit could not have been anymore simpler. I repeated to them several times that they should all be in colored writing, however they insisted on using all black lettering. I also asked for borders around the cookies- there were NONE. They looked like plain old cookies a 6 year old made... & they charged me the same price for high end custom made cookie shops. Waste of my time & money & I'm embarrassed to gift these out to say the least. I will NOT be returning back!
7 years ago (27-08-2017)

I have been coming here for years and they have definitely dropped significantly in quality and service. Just picked up petit fours for a shower and they were just terrible. The fondant did not cover the cake in many places. They were cracked and the decoration on top looked like it was done by a grade school child. I was so disappointed as I have ordered these many times. When I complained they said they used different fondant?!?! Nothing could be done. So sad to see one of my favorite bakeries go down the tubes. Won't be back.
7 years ago (05-08-2017)

2 weeks ago I called and asked what the process would be to order a cake for my mom's birthday. They told me to send an email stating exactly what I wanted the cake to say and include a picture of what I would it to look like. I said ok and later that same day sent a very extensive email detailing exactly what they asked of me. I even went as far as letting them know what size font I wanted as well as the colors. 4 days had passed and I didn't get a response so I called and made sure they got my email. They said yes and the lady went over the email with me making sure she understood it fully. 2 days before the event I called and made sure everything was set and that the cake would be ready. Fast forward to this past Sat April 1, I go in with my husband an hour before my moms surprise party and the cake looked and said nothing like what we had discussed. Long story short, after arguing with them for 30 minutes and the manager refusing to come out and talk to us, we got a full refund because they weren't willing to take $10 off for the inconvenience. The party went on without that dumb immature looking cake with no Happy Birthday or anything on it. But if I were you I would NOT work with this company. Could you imagine if the cake was for an anniversary or a wedding??!! smh. I will never go back to them again.
8 years ago (04-04-2017)

Tea Sandwiches, Tea Cakes are lovely, delicious and priced right. The cakes are a work of art. Mrs. Maddox/staff will out of their way to make the cake of your dreams for any event. Nice to see that a small business has done well for so long! Check it out.
8 years ago (21-03-2017)