Molina Healthcare of Michigan Regional Office

This is by far the worst insurance I've ever selected. The wait times are rediculous. I've been on hold for hours with no resolution. They transfer you so many times you don't know what department they've switched you to. They've denied errors on there part. They give you there opinions and not facts. The phone disconnects hours later with no return call. Definitely a language barrier with many employees. The wait times for staff calling staff is equally long as it is for customers.
8 years ago (16-02-2017)

Worst experience with a medical insurance company I have ever had and I have been to Veteran Affairs. I have had my Dr submit a claim for imaging for my lower back 2 times now. This first time it was denied because I needed physical therapy. Understandable. The second time I had my phys therapist fax it to Molina and they said they never received it. Did it 2 more time before they got it. They then told me I had to have my primary care fax it over to them not the phys therapist. Did that. Then they said I needed another request by the Dr BC the last one was denied. Then they changed their story when I handed the phone over to the drs office and they told them that a Dr to Dr call was all I needed. Then it went to review. Now I need another request submitted. I have jumped through every hoop that this sorry company has out in front of me. I just want to know what is wrong with my back. If I were looking to purchase insurance, my personal experience will tell you to run to mexico and try your luck there. On a positive note, all of the customer service reps that I speak to are always friendly.
8 years ago (06-02-2017)

The people who answer your phones speak way too fast. Sometimes it seems they are just reading paragraphs and not thinking about communicating. Medical insurance vocabulary is specific to medical insurance. People who don't deal with this vocabulary need time to process information and need to be able to ask questions. When the person on the phone just reads paragraphs at you, the confusion remains.
8 years ago (20-06-2017)