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Modern Sensibility

  1. Toronto
  2. Toronto Furniture Stores
  3. Toronto Wholesale Stores

Reviews, get directions and information for Modern Sensibility

Modern Sensibility
"Revolutionizing the way furniture is made for small space living. Multi-functional products designed with the issues faced daily by consumers living in small spaces.We are not your mother's sofa bed!Available at fine retailers across Canada."
Address: 380 Alliance Ave , Toronto M6N 2H8, ON, CA
Phone: (800) 372-6490
State: ON
City: Toronto
Zip Code: M6N 2H8


Opening Hours

Monday: 10:00-18:00
Tuesday: 10:00-18:00
Wednesday: 10:00-18:00
Thursday: 10:00-18:00
Friday: 10:00-18:00

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Reviews
Modern Sensibility Review: We purchased the Valencia Sofa Bed and Perry Side Table in July 2013. Delivery was delayed as both items were back ordered approximately 3 months for the sofa and 6 months for the table. The table was delayed longer due to being broken before delivery. We had the sofa about 4 months and noticed the tufted part of the fabric was falling apart. It was barely used by me and my wife. I called Modern Sensibility support and the lady told me that there was a common problem with the fabric failing and that she would like to send a new couch and chaise. I was happy to hear this. A week later February 2014 we got the new sofa and chaise. The bottom of the chaise had a large rip in the fabric. I called Modern Sensibility an hour later after delivery and spoke with support again. Modern Sensibility said a tear in the bottom of the sofa is not visible and is acceptable to them. They said the tear is not a warranty issue. They said they spoke with the delivery service and they claim that there was no damage when they delivered it thus implying I did it. Why I would rip my own sofa is beyond me. They initially told me that they would send a technician to fix the problem but changed their mind. Modern Sensibility instead offered me some fabric I had to go down to pick it up so I could fix the problem myself. Really? I thought about it and responded on principle saying no thank you and that I would instead write this honest review to tell it like it is for others to decide on whether to buy or not. Love the design and look of the Valencia sofa but honestly quite shocked at Modern Sensibility. They tried to do the right thing by sending a new sofa. I appreciate that. Sending a ripped replacement sofa and not fixing it properly is not acceptable. They lack quality control, offer poor service and excessively long wait times.
The most sensible thing you can do when it comes to Modern Sensibility is to RUN the other way. We bought a sofa bed from Modern Sensibility in Dec 2013, not even 6 months later we ended up buying another sofa bed from Leon's because the Modern Sensibility piece was absolute garbage. The foam density that the sales associate falsely assured us would not break in had completely given out so that all you feel when you sit on the couch is the wood support pieces underneath. Their support tech's solution to this issue which he and Modern Sensibility did not deem a problem was "don't sit there." As others have noted previously, staff will openly lie to customers and renege or change their mind even though they've said one thing. Senior management threatens staff who are fearful for their jobs if they do not toe the company line and call customers in tears. Good luck getting a manager's name too - whatever associate contacts you to deal with your problem is it. There's someone above them but they won't give you that person's name. This has got to be one of the sketchiest furniture stores ever. You're much better off buying something from Ikea for half the price but will at least last you a few years. We spent over $1300 to get 6 months use out of what is now a piece of junk and only our dog can stand to sit on for more than 5 minutes at a time. Spend your money elsewhere! Avoid Modern Sensibility at all costs, or it will end up costing you.
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