Mission Oaks Medical Center

Waited all morning to call for urgent appt . Got into some sort of wait hold music loop, so drove down and arrived at 9:20 am website shows open 9-11 am only to find doors locked. Still on hold 25 minutes later. DO BETTER. Now at ER across the street watching others walk up to your locked door

Wait times are absurd. Its like they make you wait because you have no choice but to wait, as you are the one serking medical assistance. If we weren't in such a sortage, this clknic wouldnt have any patients. Waited 40 mins for my appointment. I ended up leaving and walking over to the hospital. Receptionist asked that i give them the courtesy of letting them know if i leave... Where's my courtesy of showing professionalism and respecting everyone's valuable time

I had been a patient of Mission Oaks Medical for over 20 years. When my Dr retired I got a letter in the mail saying that I was no longer a patient at there clinic anymore. That included my daughter as well. So I’ve been stuck waiting at walk ins for hours to have my RX’s renewed. Why was it my fault that my Dr retired. I never once went to any other clinic or double doctored for my medication. When I did call the clinic to find out why they would no longer take me as a patient I was told quite rudely that they can’t take all of his patients and split them amongst the other Drs…..

Been going here for a few years. As little as possible since it's always a headache. Finally decided to write about my experience. It's pretty standard to have to call them back several times to get anything done. Getting meds refilled or faxed to the pharmacy takes at least 3 phone call reminders. Leaving a message is worthless, don't expect a callback.

Have been trying for at least 3 weeks to get in contact with the front desk. I got through once a week ago and left a message to where they said they would call back in 1-2 business days. Of course no call back, and still at a complete loss for being able to get in contact. My dad has clogged arteries and could drop dead at any moment, and we are just trying to see when he can see the heart specialist, but I guess he’s just another number.

The doctors are fine, there's such a shortage of family doctor's you can't be picky, but good luck trying to get an appointment! I get that Covid turned things on their heads, but of all places the family practitioner should have become more accessible, especially now that restrictions are lifting. They only have one point of contact, the single number, no voicemail, no email, and when their website says they're open... Nope, the message says they're closed but it also tells you they are supposed to be open. Forget about the patient portal, there's no option to sign up for it! Not impressed, on hold with 811 for an hour now!

I’m very disappointed that this clinic is still only taking phone call visits. Two years later and Covid is still making it so doctors can’t work in person? I called after testing positive two weeks ago with Covid and concerns over a secondary infection. The reception continuously told me that I have to call back the next day to book a phone for Monday 4days later. I expressed that I really need to see a doctor today and she just repeated herself three times. With zero suggestion of what I should do. Trying to not clog up the hospitals I called local walk ins and urgent care. Both told me they were only taking their patients. So off the Abbotsford hospital I went. I was treated well there by the nurses and doctors despite being extremely busy. The ER doctor was amazing. As it turns out I had Covid Pneumonia. Had I waited I would have only got worse. Whatever is happening with the doctors and the clinics needs to stop. Covid is no longer a reason to not see your patients. I should also say up until this time Ive only ever had good experiences with this clinic and the receptionist.

I have a chronic condition, and I have a Dr at this clinic, but can not see her , Seems the receptionist decides who gets an appointment and who doesn't, she said she would call me back that was 6 days ago , so I had to go to Emergency , which I have had to do before , because of the same thing CANT GET AN APPOINTMENT WITH MY DR. in office Ridiculous to have to go to Emergency instead of my Dr. such a huge cost ,I need to see my Dr, my overalll health is declining , because of this

if i could do -5/5 i could in a heartbeat. i have been a patient here for years as many of the other reviewers have and let me tell you this is the worst reception staff you'll ever meet. I have been trying to have my daily medication faxed to my pharmacy for over a month now. Receptionist said everything was emailed to me for blood work and my medication was faxed to where it needed to go, yet its been a month of me calling and not being able to get anyone except for a doctor that wasn't mine and the reception who has been throwing me to voicemail where i haven't been able to get any assistance from. The voicemail even says that they will not be calling you back if it's about a prescription or needing to make a doctors appointment. Apparently the staff "doesn't control faxing" as their machine has not been working then in months if that's the case. The doctors are great but their staff is the worst I've ever encountered. If you are looking for a new doctor look elsewhere for a staff that can treat you just as fairly as the doctors do.

Inefficient staff that can’t answer a question. Appointment was for 2 still waiting 1hr 40 min later. This is unacceptable.