Mint Smartwash

**Terrible Customer Service and Unsafe Conditions**nnAfter months of being members at this car wash, I feel compelled to share my experience. In short, the customer service is appalling, and the manager was extremely rude.nnI encountered several issues during my time as a member. Firstly, they increased the monthly charge without any prior notice. When I contacted them to cancel my membership and request a refund, they refused, citing company policy. I find this unacceptable. If you charge someone without their consent and they haven't used the service, a refund should be issued.nnAdditionally, their wash tunnel has frequent technical problems. I was stuck in the tunnel four or five times, which is incredibly frustrating, especially when you're in a rush. On one occasion, the moving rails malfunctioned, causing three cars, including mine, to be pushed bumper to bumper. Thankfully, there was no visible damage, but this incident highlights the safety issues with their tunnel.nnOverall, I do not recommend this car wash due to their poor customer service and unsafe conditions.

First time bringing my vehicle through this car wash. I had to wait 20 mins in line. Dealt with a very rude employee. Finally get ready to begin the car wash and they are rushing through everyone. Whole thing took about 25 seconds. My car was still so dirty. Horrible. Never returning.

Not even deserving 1 nVery bad customer service, after cancelling my subscription got charged and called regarding they said it has to be 10 days to process and i paid $60 for nothing.n1. They advertising for quick wash takes 2 hrs in line to get a chance.n2. Says has a vacuum service you won’t get single spotn3. Says have towels to wipe towels are vet all the times and leaves marks on windowsnThey can do better.nBetter to spend money with Shell wash or Co-Op wash faster, better, cost- effectivenI have attached photos of my last wash with Mint. DISGUSTING.nI have called and emailed to management but no response.

When we first went to Mint it was great, the truck looked really good. We bought a membership, as time went the wash got worse everything. When we pulled out to dry it, it missed all the rims and the back of the truck. Not impressed , canceled the membership. Now we go to a self wash in Legacy. Much better and cheaper. At least we don't have to rewash the truck.

The scratch damage reviews are true! At first we kept getting small hairline scratches and small chips that we had never seen before but we brushed it off as inevitable road damage, but today we got these TWO HUGE scratch lines right after coming out of the wash so we are definitely going to cancel our membership right away. Way to ruin my new Porsche.

Directions to Mint Smartwash with public transportation

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