Michael Hill Yorkdale

I went into this location with my girlfriend to look at some diamonds when we were first thinking about getting engaged. We were helped by Purnima, who did a great job of giving suggestions and walking us through the considerations of buying a diamond ring. She was very approachable and was willing to spend time answering our questions. It was very nice to receive such great customer service when making such a big purchase as an engagement ring!

As a loyal customer to this company I was so disappointed when I visited this location on Wednesday Feb 01,2023 to adjust my watch band which I bought from Michael Hill. The manager Chelsea was so unprofessional said ‘ I recommend go to Bay and pay them to adjust your watch band as here will takes two weeks’ . I am not sure why did she try to send us to Bay and secondly this is not the proper way of customer service and talking to a loyal customer who bought so many expensive items from this company. I am just writing this review to let everyone knows that the manager of this location is rude and unprofessional. She needs to know the basic of customer service as this is her job…

Su was very helpful with picking out my first gold chain. She had incite on everything that I looked at and was able to also help me pick out a cross pendant and earring to match. Su and colleagues was very nice and easy to work with and all of the questions I had were answered. I spent about a hour at the store, and I was able to leave knowing that I got the best price. I would recommend everyone to go see Su at Michael Hill to assist you pick out any/all your jewelry needs. I’m really impressed by the large selection and customer service.

I have purchased a few pieces from this location. Support does not exist if it breaks. Manager said “just buy another”. Contacted company and they are useless. Hint: don’t be honest ….tell them its a manufacturing defect. Horrible company. Other jewellery stores in Yorkdale with truly brilliant pieces and superior customer service and care about your business.

Awesome experience and products. I've now purchased two pieces form them. Both times Vivi helped me and made my time there fantastic! Prices where good and the products are exceptional quality!

All I can say is EXCELLENT customer service! Margarita was extremely informative and patient in answering any questions we had! She really took her time with us! If you shop there for engagement rings or anything really, I highly recommend seeing her as she is was extremely knowledgeable in the products she is selling and amazing with presenting diamonds to us! I don’t ever write reviews! She really left an impression on my boyfriend and I! Thank you for such an amazing experience!

Welcomed by very polite and genuine staff I believe they were the managers. I was at the store to try to pick up my click and collect order but was told that the item was out of stock. The best part was that Chelsea was extremely helpful in assisting me find an alternative product. She was very prompt to finding a solution for me and gave me a couple options. I was obviously upset when I found out that the original product I ordered was out of stock. However she really turned it around and made an effort to ensure that I left with a similar product. Great jewelry for gifts with a variety of price ranges. Highly recommend this location.

I have probably purchased over 15k of jewelry at various Michael hill jewlers over the last 5 plus years and today i had the worst customer service at a location i purchased 2 larg diamond rings at . I recently had a 4 carrot ring sized and picked it up 3 days ago 2 days after 2 diamonds fell out so i went in to have it repaired and i was told it was neglect the manager made up lies and said she knew the history's and the ring had many diamonds replced whic is a lie !!! I asked for proof she didnt have any service records to back it up . I explained it was just in for a inspection and it was also sent out for iridium work she refused to help in any way and made it out to be neglect im sure im not the only one that has had diamonds fall out and at the time of purchase its all amazing services lifetime doamond warranty and get the extra coverage lol which i have purchased this was unacceptable and the made up lies is not professional at all and in my opinion i wouod be thining twice before purchasing from this location

Amazing welcome and staff. Everyone acknowledged us as soon as we walk in. Margarida was so helpful and able to answer all of our questions- about each ring and price range and what it was and what to expect - left a very happy customer: thank you!

They have a sale going on. Anyone interested in Jewelry, they've got you covered. I always end up buying something at this store. The selections are amazing, check it out.