Medi-Centre Mascouche

3h on hold is low even for you guys. Of course I have things to do so I had to hang up. When I called the operator said 5 more people on hold before me. You could not finish answering 5 people in 3h? When I called it was around 2h30 so not even close to closing time. Shame on you guys .. Covid or no Covid you guys always had long waiting times on your phone. If only there was a place we could file a complaint about your services. You guys are lucky my doctor is good otherwise I would change my clinic asap.

Being an English speaker in Quebec, I was nervous about how I would be able to communicate with the staff: luckily, this was not a concern. The reception staff and nurses communicated with me well, and the physician in particular was very polite and gave me excellent care. The only reason this is not 5 stars is that I was asked to return twice before I even had an appointment, because they needed to fit me in. Overall, though, it was a good experience.

First time at this clinic. I have an appointment at 2:00PM. I didn’t eat, just to make it on time... it is now passed an hour since I’m sitting here... still haven’t seen the doctor. I used to be followed in Montreal and I rarely had issues with appointments. Not for over an hour. This is ridiculous. While others who have arrived after me are being seen. Is it me or is it the doctor..? I really wonder.

Worst clinic! Rude receptionist. The people on counter really need some psychological treatment so that they understand the clinic is there because of us, patients. They need to be polite and compassionate. Don’t know who is hiring them.

So disgusted with the service especially from the girls answering the phone and greeting people. They don't transfer the messages to the doctors and barely look at you.....argggg and that was my first time!

Translated by Google I have had my family doctor for more than thirty years, whom I greatly appreciate. I'm sure he doesn't endorse the way his patients are treated at the front desk of this clinic. The reception is cold and we seem to disturb the staff. Secretaries lose insurance papers, call patients without checking if the papers have been completed. My pharmacist sent a request for me to be seen within 72 hours and I never heard back. I must have spent 45 minutes continuously signaling to get an emergency appointment. How lucky I was able to see a doctor at 8 p.m. the same evening. We are asked to be accommodating and polite with staff and the same should be expected of staff. towards patients. In addition, my doctor suggested a follow-up for a health problem, but the nurses finish at 4 p.m. so people who work simply do not have access to this follow-up. Then we wonder why the occupancy rate of hospital emergencies is 149%. A reform and monitoring of the health system is crying out Mr. Dubé Original Ça fait plus de trente ans que j'ai mon médecin de famille que j'apprécie beaucoup. Je suis certaine qu'il n'endosse pas la façon dont ses patients sont traités à la réception de cette clinique. L'accueil est froide et nous semblons déranger le personnel. Les secrétaires perdent les papier d'assurance, appellent les patients sans vérifier si les papiers ont été remplis. Ma pharmacienne a envoyé une requête pour que je sois vu dans les 72 heures et je n'ai jamais eu de nouvelles. J'ai du passé 45 minutes à signaler en continu afin d'obtenir un rendez-vous en urgence. Quelle chance j'ai pu voir un médecin à 20 heures le même soir. On nous demande d'être conciliant et poli avec le personnel et bien la même chose devrait être exigé du personnel. envers les patients. De plus mon médecin a suggéré un suivi pour un problème de santé mais les infirmières terminent à 16 h donc les gens qui travaillent n'ont tout simplement pas accès à ce suivi. Après on se demande pourquoi le taux d'occupation des urgences d'hôpitaux est à 149%. Une réforme et une surveillance du système de santé est criant M. Dubé

Translated by Google I am not able to put 0, because I would. I can't believe when a system doesn't work you keep going the same way for years. You laugh at people, we are never able to get the line, the staff who are supposed to receive people at the reception just don't want to see us. The one and only thing is that the family doctors are excellent, but otherwise what a disaster. Hopefully there will be some reform or something to fix the service at this place. Look at the reviews to see how much of a problem there is here. Original Je ne suis pas capable de mettre 0, parce que je le ferais. Je ne peux croire quand un système ne fonctionne pas vous continuer depuis des années là même méthode. Vous riez des gens, nous ne sommes jamais capable d’avoir la ligne, le personnel qui sont supposer recevoir les gens à l’accueil ne veulent tout simplement pas nous voir. La seule et unique chose c’est que les médecin de famille sont excellent, mais pour le reste quelle désastre. J’espère qu’il y aura une réforme ou quelque chose du genre pour remédier au service à cet endroit. Regardez les commentaires pour voir à quel point il y a un problème à cet endroit.

Translated by Google I WRITE HERE FOR MY FATHER! More than 20 years that my father consults this clinic and is followed by his family doctor. I'm angry at the family doctor who follows him. My father started having health problems 1 year ago. He spoke about it to his doctor who each time minimized his symptoms. Finally , he was able to consult his doctor who prescribed him an urgent consultation in colonoscopy . Months pass and still nothing. My dad had been waiting for over 6 months when his doctor finally told him "maybe you should consider transferring your file to the region since the waiting period for your region can be until October 2023". My father calls me and I immediately transfer his file to the hospital in my area which is 4:00 a.m. from his home. We were finally able to get an appointment last week. And the diagnosis fell; 2 cancers. My father has been suffering from cancer symptoms for over a year. More than 1 year that he feels abandoned by his family doctor located at this clinic. During this year, he tried to contact your clinic. He falls on a voicemail saying to call him back in 48 hours! The return is only 1 week later. I HAVE NEVER SEEN a clinic so cringe from its patients. I am angry . If my father had been taken seriously by your clinic and his family doctor, his diagnosis of the 2 CANCERS would have fallen more quickly. I hope someone will read this in your clinic and certainly that I will call you back and make sure that their follow-up for their cancers is fast and done right. Original J’ÉCRIS ICI POUR MON PÈRE ! Plus de 20 ans que mon père consulte cette clinique et est suivi par son médecin de famille . Je suis fâché contre le médecin de famille qui le suit. Mon père a débuté à avoir des problèmes de santé il y a 1 an . Il en a parlé à son médecin qui a chaque fois , a minimiser ses symptômes. Finalement , il a pu consulter son médecin qui lui a prescrit une consultation urgente en coloscopie . Les mois passent et toujours rien. Ça faisait plus de 6 mois que mon père était en attente quand son médecin lui a finalement dit « vous devriez peut-être envisager de transférer votre dossier en région puisque le délai d’attente pour votre région peut aller jusqu’à Octobre 2023» . Mon père m’appelle et je transfère immédiatement son dossier à l’hôpital de ma région qui est à 4h00 de chez lui. Nous avons pu enfin obtenir un rendez-vous la semaine dernière. Et le diagnostic est tombé ; 2 cancers . Ça fait plus de 1 an que mon père souffrent de symptômes du cancer. Plus de 1 an qu’il se sent abandonné par son médecin de famille situé à cette clinique . Pendant cette année , il a essayer de contacter votre clinique . Il tombe sur une boite vocal qui dit le rappeler dans 48h ! Le retour se fait seulement 1 semaine plus tard. JE N’AI JAMAIS VUE une clinique autant se crisser de ses patients. Je suis fâché . Si mon père avait été pris au sérieux par votre clinique et son médecin de famille, son diagnostic des 2 CANCERS seraient tombé plus vite . J’espère que quelqu’un va lire ceci dans votre clinique et certainement que je vais vous rappeller et m’assurer que son suivi pour ses cancers soient rapides et bien fait.

Translated by Google The phone line is TERRIBLE it must be doing since last week I've been trying to call...the line is always busy or there are more people to finish. Always 6 to 10 people before you. Few leave a message or if not call back between 24 and 48 hours .. hell. On the other hand for the rest everything is okay! Original La ligne téléphonique es ÉPOUVANTABLE sa doit faire depuis semaine passée j'essaie d'appeler... la ligne es toujours occuper ou il y a des gens à plus finir. Toujours 6 à 10 personne avant vous. Peu pas laisser de message ou si non rappel entre 24 et 48h .. l'enfer. Par contre pour le reste toute es okay!

Translated by Google The phone line makes no sense! I'm more likely to win the lottery max than to have the line and in addition I no longer have access to any doctor because Bonjour santé does not allow me to find another clinic since my family doctor is there! So my choices are urgent every time Original Ça ne fait aucun sens la ligne téléphonique ! J'ai plus de chance de gagner au loto max que d'avoir la ligne et en plus je n'ai plus accès à aucun médecin car Bonjour santé ne me permet pas de trouver une autre clinique puisque mon médecin de famille y est ! Mes choix sont donc l'urgence à tout coup

Directions to Medi-Centre Mascouche with public transportation

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