McLaren Primary Care - West Branch

My children and myself all see Kim Provast. Absolutely adore her and so do my kids. She is easy to talk to, doesn't make me feel judged or unheard, and has great bedside manner no matter the age of the patient. The staff is always friendly and helpful, I never wait too long for my appointments.

I received a 'no-show' letter even though I texted '2' to cancel my appointment when the call came in. What's the sense in sending out those calls if no one at the office checks that phone tree. This is the last straw for me.

I feel she is discriminative, and if you want any kind of answers to what is wrong with you you’re better off going to the ER. I will never go back to her again.

Dr. Jamwal, Season and Beth are my heroes. My arm got burned by boiling water and when I called for help Dr. Jamwal saw me immediately! I've never seen him before..Dr. Jamwal and his teamBeth and Seasonhave been in constant contact with me thru this whole traumatic experience and I love them for how they look after me!

Rude people working the desk. waited over 23 min for a flu shot, long story short these receptionist need better training. We end up leaving went to Walgreen, out in 5min

This is Darla Balko, just left a message with the complaint department. Primary care is worse than it was 11 years ago. Dr. Jamwal put me on a drug that I can't take because of conditions of my liver. Took 3 weeks to get my breathing meds and with 15 pt a1c I still haven't got my testing machine. They surely don't care about me!!!

I like that I have a good place to go for medical help. I have never had a problem with getting in as far as scheduling appointments. Lab is on site, and getting referrals for other medical needs. Nice large parking lot.

Went to this doctors office for a year. Office staff is very rude. They lied to me on several occasions about faxing in my prescriptions. Would not recommend this office to anyone due to there negligence and incompetence. Completely unacceptable.

Receptionist is extremely rude. Anytime I call she is rude to me or my wife. Very unprofessional.

They don't answer their phone anymore . Calls do not go through. I have to drive to the office if I want to talk to someone. It has been like this since COVID started. Very frustrated.