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Reviews, get directions and information for Massage Envy - Central Park Avenue

Massage Envy - Central Park Avenue

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At Massage Envy Central Park Avenue our therapists are here to alleviate every ache or pain because we agree the good life should actually feel that way.

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"Massage Envy provides massage, skin care and total body stretch services which are an integral part of total body wellness and a healthy lifestyle. Keep your body working with Massage Envy. Schedule an appointment today!"
Address: 365 Central Park Ave, Scarsdale, NY 10583, USA
Phone: (914) 422-3689
moc.yvneegassam@6090cinilc
State: New York
County: Westchester County
Zip Code: 10583



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Reviews
I truly enjoyed my massage therapist that i worked with but i am very unhappy with the customer service. i have been trying for 3 months to cancel my membership to this massage envy.It took 2 months for someone to even call me to address my question of what needed to be done to cancel the membership. i have recently relocated to another state and i am currently unemployed. i was told i could only cancel my membership if I live far enough away from a massage envy. i can put a freeze on my account but i would still have to pay. i will not now or ever use a massage envy service because of how this has been handled. why should i continue to pay for something that i will not be using. this difficulty with cancelling my membership is making me regret becoming a member in the first place. this business is holding me hostage. customers should be able to cancel their memberships when they need to. i am very disappointed with the way this matter has been handled, very unprofessional.
Don’t bother. It will be nothing but a headache. Didn’t t even make it to my Appointment, because the day before my appointment I called to confirm since I hadn’t heard anything from them which was unusual to me, and they stated they had no appointment for me. Even though they had my credit card information on file from a prior appointment that had been rescheduled. And the front desk woman started getting an attitude when I asked that she maybe look under a different name for me, to make sure that I don’t get charged on my credit card for not showing up tomorrow. I heard they have a new computer system which no one apparently knows how to use. When I asked to speak to the manager I was told that she had left for the day it wasn’t even 5 o’clock. No apologies given from them just an attitude. Not worth the time.
This place is the worst. I had a membership expiring with three sessions left and they could not accommodate me by extending the days. Therefore they stood with three of my sessions in which I feel they are stealing member’s money. These sessions were already paid for. In addition, they cancelled one of my sessions and they could not even reschedule it for another day. They are more concerned about money than their customers need and satisfaction. Not a happy customer. Will not do no more service with this place.
Where to begin.. This is probably the most wasted $85 I've ever spent. First off, you fill out paperwork like you would when you visit your physician for the first time so I'm thinking this is great, these people must be professionals. I went there for lower extremities muscles sore post work out a day before and I thought a little massage to stretch out and reduce the strain. I made it clear to the therapist and the front desk that I need most of the focus on my legs. They tell you when you walk in you have 55 minutes hands on, but they don't tell you the timer starts as soon as you walk in the room with your clothes still on and you still didn't catch your therapist's name. Anyway 10 minutes later the season starts and she spent a good amount of time to tell me how great she is and all the degrees she has and all those "hospitals" she works for. She spent a good half hour on my shoulders and back and I kept repeating "honey I really would like to shift the focus on my tibials where the pain is most.. I can swear to you by the time she reached my legs the time was up and she said you need to come back for another appointment and I will make sure you get a "deep tissue" massage. Now for a health care provider this is just bunch of nonsense terminology, but anyway she escorts me and tries all she can to have me book a "follow up appoinymeny" When I left the pain in my legs was still the same cause it was u touched.. Stopped by cvs and grabbed a Bengay cream and worked like a charm. So let me tell you save your money and spend $7 on a pain relieving ointment over the counter relief your sores
Nobody knows nothing. They don't email statements and have to ask their supervisors for permission. When asking a questions about billing the front desk does not know how to produce a bill. When asking for supervisors names, they don't know that either.Poor service.
Horrible customer service.. now that i purchased a membership it seems like getting an appointment is impossible. Also called to speak with a manager because i had a couple that was going to be expiring and was told that there was no manager there and someone will get back to me within a couple of days.. a week and a half later still no answer. Would recommend this location.
It was a couple gift given to me. I really did not massage had to go to my chiropractic to get right of my back pain.
"Cannot get anyone to call me back regarding making an appointment since Saturday 6/11 and today is Monday 6/13. Not cool"
Good Therapists @ the Central Ave location, I promise you enjoy the experience
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