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Marlin Travel

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"* Our Team are experts in the Travel industry, with over 25 years of experience.* We are specialized in Luxury Travel, Groups , Destination Weddings, Tailored Vacations, River & Ocean Cruises plus one of the best travel insurance in the market place.* Our Excellent relations with our suppliers provides you with the peace of mind during your journey."
Address: 1001 Douglas St, Victoria, BC V8W 2C5, Canada
Phone: (250) 383-6101
State: British Columbia
County: Capital
City: Downtown
Zip Code: V8W 2C5


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Reviews
Came in as a walk in potential client. Did my research before coming to see how the travel agency's offer would be different from what's available online. From the first moments, Wedad showed that she is in power here, she is the owner, she knows everything, didn't want to listen to all the details, was cutting me off when i was talking and then arguing with me “it’s not what you told me earlier” when I continued telling my situation; she even said “I'm not going to tell you everything cause you are not booking with me”. And she got offended when I called an offer that she was mentioning as “her offer”, she corrected me “it’s not MY offer, it’s the AIRLINE offer”. Honestly, at that time i was still genuinely considering using their services so that I don’t have to do it myself even though the offer was pretty similar. And I would have gone with a travel agency but solely because of attitude, I decided not to proceed with them. When you plan your vacation you want a good welcoming experience, definitely not to be in a power struggle, especially with someone who is in customer oriented industry providing services to you that you are paying for. And at the background another agent was yelling on the phone, demanding to speak with the manager. Pretty stressful and aggressive vibe at their office. Can’t comment about the professionals with regards to technical aspects of their jobs, but customer service skills are seriously lacking there.
Wedad is a super travel agent with exceptional knowledge. Our booking was taken care of very nicely and we took off to Cuba smoothly. She’s not only knowledgeable the specifics of the hotel but also the local customs.
Wedad Bishara helped my family and myself with a complicated trip that expanded across the last 6 months with multiple flights to 3 different countries and many changes occurred throughout the period, a process that no one could've handled unless they're highly professional and a veteran in the industry like Wedad. Thank you so much, i will defnetly use your services again.
Wedad at Marlin travel is amazing!!! So helpful and efficient in answering questions. She is a pro at giving pros and cons to a property / vacation aiding in your decision making. She takes the worry out of planning. She suggested Paradisus in Playa. It was perfect - lovely property/amazing food / amazing staff. Fabulous vacay all planned by the fabulous Wedad. Thank you thank you Wedad!!!
Wedad is the best!! She took all of our family's pre covid travel arrangements, reconfigured everything, found us an amazing new resort, organized the flights and transfers perfectly. Trying to deal with Westjet on our own was a nightmare and frankly we were at the point of giving up and not using our travel dollars already spent. Then we contacted Wedad and she made it easy. The big question is why would anyone not use a travel agency to book a trip? Wedad was friendly, open to suggestions, organized, thorough and extremely knowledgeable. She has been doing this forever. I'm a believer !
Wedad was extremely professional and helpful with planning our trip to Italy. With her knowledge and experience we were always centeral and gave great recommendations on tours, wine making and main go to sites. We had a memorable trip, thanks
Wedad Bishara is the GOAT of travel consultants. She knows how to listen and prioritize and delivers value through her broad industry expertise and responsive and detailed customer service. I trust her implicitly and recommend without hesitation.
Thanks Wedad, you made my day. Clients like you give us a boost to keep going in this difficult times. She is an exceptional agent and goes the extra mile to get the best air fare possible. She is very professional, patient, friendly and really gets you what you want within the shortest possible time. I got a rather wonderful experience with Wedad and I will recommend them to anyone who wants to travel. Arosha
I have been using Bill Allan’s services for over 10 years now for my travel arrangements. He has always found the best deals / connections and flights for me. He made my travels are secure. Thank you Bill.
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