Maples Insurance Agency

Employees here are so arrogant and They don’t know how to talk politely. Very bad attitude.

Very poor customer service. Lack of knowledge and give cold response to your questions. When I asked a specific question about insurance and authorization, the lady said you can go to another broker and we don't accept it here. That was very rude and shows how reluctant they are when they have to deal with out of box questions.They are just wasting the use of centre office location. People comes with hope but leave it with disappointment. Another broker get my work done in minutes. Maple insurance agency really need to work on to provide valued customer service. Worst exprience ever!!!!

Very bad service. They guys have no knowledge. I went to apply for knowledge test and they never give proper information. Sometimes they say this document will work and other day no. If you try to ask why they get rude and ask to go to some other agent. They guys need to train themselves properly on how to work and how to behave.

I went to this Agency to submit a claim for the winter tire program. Jennica was the agent that assisted me. She was very professional and a pleasure to work with. I was out of there in 15 minutes. I actually tried to go to another agency near my job and was refused right away. I was told my claim was not possible. Thank you Maples Insurance Agency for the amazing customer service!!

Went in to get a picture for my insurance, and they weren't able to do it. Very unimpressed.

Poor service. Not friendly, express negative emotions.

I was charged late fees from MPI for my preauthorized payments because the person who set it up last time entered my account number incorrectly. Asked if they would reimburse me since I now have to pay for the mistake of someone that works there. I was told it is my responsibility to ensure that they enter it correctly.

My experiences at this insurance agency in the past had been okay up until I was being helped by an older Caucasian lady with glasses who does not know how to treat a customer with respect! She was absolutely horrid. I personally felt racially profiled simply because I am Asian. I will not be coming back.

The Filipino woman who helped me was helpful and very polite. But the whole experience was ruined by an older caucasian woman who was being very rude, mean and unprofessional to her Asian coworkers and even aggressive to her own customer. All the customers that were in there looked very uncomfortable. That woman either needs extensive training or just not work at all. I feel horrible for anyone who has to deal with attitude like that in a workplace. I commend the other women in there for keeping their cool.

The woman who worked with me was wonderful. Unfortunately there was an older blondish woman with glasses also working who was so rude to the rest of the staff, as well as a customer one of the younger staff was helping and had questions she went to the older woman about. This made it so uncomfortable and went on for at least 5 minutes. She was condescending and raising her voice and I got the impression she was more impatient because the customers were immigrants. It's a horrible way to treat another human being. She needs to retire or have some sensitivity training. If not for that this review would be 5 stars.

Directions to Maples Insurance Agency with public transportation

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