Maple Fruit Intl Travel Inc

I will update my experience again after my travels but just based on their service, it was HORRIBLE. I signed up with my friend and though she was the primary contact, she was obviously not the only person going on the trip. They treated me as a +1 through and through, and I feel I did not get the service I deserved. First of all, they only emailed my friend asking her to pay. Meanwhile, I had no knowledge until they called my fired again and asked her why I haven't made my payment yet. Mind you, i left my contact number with them. I called them to ask about it, to which they said they 'assumed' my friend would tell me. So I went to the bank, paid, and even called to make sure my payment went through. They THEN called me and said they messed up the amount they originally quoted and asked for more to compensate for the US-Canadian dollar conversion rate. Understandable, but an extremely amateur and unprofessional move. So I went back to the bank yet again on the same day to make the additional payment. By this point I was extremely frustrated but decided it would be ok if it was the last of it. but NO. The week before my travels, and I still haven't gotten any news from them, including the itinerary and vouchers, nothing. I had to ask my friend for them. I called them again to ask why they haven't updated me with anything when I left them my email and numbers, contacted them before and EXPLICITLY asked them to update me. Yet again, their reply was 'I assumed your friend would tell you.' Excuse me miss, was my friend supposed to do your job? We both have lives and exams and are neither sharing an email account or joined at the hips. Their unprofessionalism just overwhelms me. Though I have not yet travelled with them and cannot generate a well-rounded review, their service is bad enough for me to never want to travel with them again. I urge every one of you who values professionalism and service to stay away. I will post again if the trip impresses me, but if I don't, it's most likely a drab.

Translated by Google A few of our friends booked a free trip to Cuba in Fengguo. Great service! ! The customer service of Fengguo Travel is very patient~ Thank you! Original ~

Translated by Google His customer service really likes it and is serious and responsible. The air ticket is really cheap, and they helped me choose a very front aisle seat:-O Original :-O

Translated by Google A few of our friends booked a free trip to Cuba in Fengguo. Great service! ! The customer service of Fengguo Travel is very patient~ Thank you! Original ~